SharePoint Online, SharePoint SE Tier II Support Technician

Job not on LinkedIn

🕒 September 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 49%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Investigate, troubleshoot, and resolve Tier II SharePoint issues involving architecture, site collections, permissions, web parts, links, lists/libraries, and access control • Research technical documentation, analyze logs, and replicate problems in test environments before escalating to Tier III or IV • Process site URL changes, manage user account configurations, and recover deleted sites, lists, or content • Provide basic troubleshooting for customer Power Automate flows, Power Apps forms, and Power BI reports • Manage ServiceNow, JIRA, or Remedy help desk ticket queues within SLAs • Document troubleshooting steps clearly and thoroughly • Guide site owners, content managers, and end users on SharePoint governance, permissions, best practices, and feature usage • Provide occasional Tier I support for misrouted tickets and minor end-user errors • Maintain internal knowledge bases, technical guides, scripts, and SOPs • Provide status updates on active tickets and assigned tasks, highlighting progress, risks, and operational blockers

🎯 Requirements

• Minimum 5–7 years of combined Help Desk support experience primarily in SharePoint • 5 years of hands-on experience in an IT service desk, application support, or junior systems administration role, primarily supporting SharePoint environments • Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant/equivalent hands-on experience may be substituted • Experience working within a military medical system or DoD environment highly preferred • Active DoD Secret Clearance preferred, or must be a U.S. Citizen and possess or be able to obtain and maintain an active DoD Secret clearance • CompTIA Security+ certification • Expertise in Microsoft Office Suite and SharePoint versions 2010 through SharePoint Online and Subscription Edition • Proficiency with JIRA, ServiceNow, or Remedy • Tier 2 SharePoint troubleshooting experience • Experience with Power Automate, Power Apps, and Power BI • Familiarity with SharePoint Designer and InfoPath • Experience configuring and managing SharePoint SE service applications, Central Administration, ULS/Event logs, and SQL Server dependencies • Foundational understanding of SharePoint Online and SharePoint Subscription Edition, including sites, libraries, permissions, metadata, and user access controls • Basic knowledge of Power Automate, Power Apps, and Power BI • Familiarity with PowerShell for basic administrative tasks • Exposure to help desk platforms such as ServiceNow, JIRA, or Remedy • Exposure to SharePoint Designer and InfoPath for legacy configurations • Basic familiarity with SharePoint SE on-premises infrastructure concepts • Ability to work effectively in a remote/home-office environment across multiple time zones • Excellent interpersonal, verbal, and written communication skills • Ability to translate technical jargon into clear guidance for non-technical users • Customer-centric mindset, patience, and ability to build trust with clients

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Life coverage • Disability coverage • Retirement savings with company match • Paid time off • Voluntary supplemental benefits • Employee assistance program • Educational assistance with tuition reimbursement

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