SharePoint Online, SharePoint SE Tier II Support Technician

Job not on LinkedIn

🕒 September 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 30%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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&Dine

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🍽️ Food & Beverage

🤝 B2B

🏪 Marketplace

Food & Beverage • B2B • Marketplace

&Dine is a London-based workplace catering company founded in 2021 that connects companies with hundreds of independent food Makers to provide high-quality, bespoke office catering. It offers three main services: &Dine Premium (subscription cafeteria-style recurring catering with fixed pricing and account managers), &Dine Events (bespoke event catering with professional presentation), and Order &Dine (ad-hoc online ordering). The company emphasizes supporting independent vendors, sustainability in packaging and delivery, flexible menu planning, and reliable delivery across London with tiered delivery fees and minimum orders. Trusted by notable corporate clients, &Dine focuses on breakfasts, team lunches, meetings, and company events, ensuring health & safety compliance from vendors.

📋 Description

• Investigate, troubleshoot, and resolve Tier II SharePoint issues involving architecture, site collections, permissions, web parts, links, lists/libraries, and access control • Research technical documentation, analyze logs, and replicate problems in test environments before escalating to Tier III or IV • Process site URL changes, manage user account configurations, and recover deleted sites, lists, or content • Provide basic troubleshooting for customer Power Automate flows, Power Apps forms, and Power BI reports • Manage ServiceNow, JIRA, or Remedy help desk ticket queues within SLAs • Document troubleshooting steps clearly and thoroughly • Guide site owners, content managers, and end users on SharePoint governance, permissions, best practices, and feature usage • Provide occasional Tier I support for misrouted tickets and minor end-user errors • Maintain internal knowledge bases, technical guides, scripts, and SOPs • Provide status updates on active tickets and assigned tasks, highlighting progress, risks, and operational blockers

🎯 Requirements

• Minimum 5–7 years of combined Help Desk support experience primarily in SharePoint • 5 years of hands-on experience in an IT service desk, application support, or junior systems administration role, primarily supporting SharePoint environments • Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant/equivalent hands-on experience may be substituted • Experience working within a military medical system or DoD environment highly preferred • Active DoD Secret Clearance preferred, or must be a U.S. Citizen and possess or be able to obtain and maintain an active DoD Secret clearance • CompTIA Security+ certification • Expertise in Microsoft Office Suite and SharePoint versions 2010 through SharePoint Online and Subscription Edition • Proficiency with JIRA, ServiceNow, or Remedy • Tier 2 SharePoint troubleshooting experience • Experience with Power Automate, Power Apps, and Power BI • Familiarity with SharePoint Designer and InfoPath • Experience configuring and managing SharePoint SE service applications, Central Administration, ULS/Event logs, and SQL Server dependencies • Foundational understanding of SharePoint Online and SharePoint Subscription Edition, including sites, libraries, permissions, metadata, and user access controls • Basic knowledge of Power Automate, Power Apps, and Power BI • Familiarity with PowerShell for basic administrative tasks • Exposure to help desk platforms such as ServiceNow, JIRA, or Remedy • Exposure to SharePoint Designer and InfoPath for legacy configurations • Basic familiarity with SharePoint SE on-premises infrastructure concepts • Ability to work effectively in a remote/home-office environment across multiple time zones • Excellent interpersonal, verbal, and written communication skills • Ability to translate technical jargon into clear guidance for non-technical users • Customer-centric mindset, patience, and ability to build trust with clients

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Life coverage • Disability coverage • Retirement savings with company match • Paid time off • Voluntary supplemental benefits • Employee assistance program • Educational assistance with tuition reimbursement

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