Account Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dodge Construction Network

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1891

🏗️ Construction

💼 Consulting

📦 Logistics

Construction • Consulting • Logistics

Dodge Construction Network is a provider of construction market intelligence and digital connection tools that help contractors, architects, engineers, manufacturers and suppliers find projects, manage bids, and connect with decision-makers. The company delivers a searchable directory of projects, plans, specs, product/manufacturer data and BIM objects, verified RFP/RFQ leads, forecasting and analytics, and consulting services through SaaS platforms and data-driven solutions to support business growth across commercial and residential construction markets.

📋 Description

• Support the growth and retention of an assigned portfolio of clients • Build and maintain strong client relationships by understanding customer needs, providing ongoing support, and ensuring high satisfaction • Develop and execute strategic account plans to drive revenue growth through upselling, renewals, and expansion opportunities • Proactively identify retention risks and address customer dissatisfaction • Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery • Use data and insights to reinforce product value and overcome objections • Partner with Marketing, Product, and Customer Care teams to meet client needs and improve outcomes • Advocate for clients internally and communicate feedback to enhance the customer experience • Provide product training and guidance, including demos, onboarding support, and best practices • Achieve performance metrics related to retention, renewals, upsell, and engagement • Maintain accurate and timely documentation of client interactions in CRM systems • Continuously build knowledge of products, industry trends, and best practices • Report directly to the Director, Regional Sales

🎯 Requirements

• Candidates must be located in the Eastern or Central Time Zones of the United States • Willingness to travel as needed for face-to-face meetings with accounts • Bachelor's degree in a related field and/or equivalent education and work experience • 2+ years of professional experience in account management, customer-facing, or related roles • Strong relationship-building skills with a client-focused mindset • Ability to identify customer needs and provide thoughtful solutions • Excellent written and verbal communication skills • Strong organizational, problem-solving, and time management abilities • High level of integrity and ownership of outcomes • Ability to quickly learn and apply SaaS products • Proficiency with standard business tools (e.g., Word, Excel, PowerPoint) • Basic understanding of the construction industry or the ability to learn quickly • Legally authorized to work in the United States and not require current or future employment visa sponsorship • Successful completion of a background check after a conditional job offer

🏖️ Benefits

• Uncapped variable incentive • Market competitive salary • Comprehensive benefits • Uncapped commissions plans or an annual discretionary performance bonus, where applicable • Remote, home-office based role • Reasonable accommodation or assistance completing the online application