Customer Success Account Manager

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Redpoint Global Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Redpoint Global Inc. is a company that provides an advanced Customer Data Platform (CDP) tailored to enhance customer experiences through real-time data management and personalization. Their solutions are designed to improve data quality, manage customer journeys, and enable seamless integration with existing Marketing Technology (MarTech) stacks. Redpoint's technology supports industries such as retail, healthcare, financial services, and media. The company emphasizes composability, allowing for flexible configurations across cloud, private cloud, or on-premise environments, and is known for its robust data ingestion, identity resolution, and segmentation capabilities.

📋 Description

• Report to the Chief Customer Officer • Own a mixed portfolio of customers spanning size and industry • Drive retention, renewals, product adoption, and expansion across the customer portfolio • Build and execute strategic account plans with success criteria, stakeholder maps, and value milestones • Lead regular Business Reviews connecting Redpoint solutions usage to business outcomes and identifying expansion opportunities • Advise customers on use cases, Redpoint product capabilities, and industry best practices • Own onboarding and drive ongoing adoption through health checks, success plans, and outcome reviews • Orchestrate Sales, Professional Services, Support, and Product around each account • Identify, qualify, and progress expansion opportunities in partnership with Sales • Own the renewal motion, forecast accurately, identify churn risk, and protect the customer base • Surface customer feedback to Product and partner on feature prioritization • Escalate and mitigate risks and issues before customer impact • Develop working fluency in Redpoint data readiness, ETL, data quality, identity resolution, customer data integration, campaign orchestration, and channel integrations • Advise customers on use-case design and data foundations for AI and personalization initiatives • Perform other duties as assigned

🎯 Requirements

• 3–5 years of experience in a similar role • Experience managing a book of enterprise and mid-market accounts with measurable retention and renewal results • Experience engaging senior stakeholders, including executive sponsors, at enterprise customers • Experience building account roadmaps, multi-threading across stakeholders, and advocating for the customer internally • Experience leading renewal conversations • Experience orchestrating cross-functional teams across Sales, Services, Support, and Product • Ability to operate independently with minimal oversight • Bachelor's degree required • Customer Success or Account Management: 3–5 years required • Existing knowledge and experience in data readiness and data quality • Existing knowledge and experience in Identity Resolution / Customer Data Integration • Existing knowledge and experience in Customer Data Platforms (CDP) • Existing knowledge and experience preparing and governing data for AI and machine-learning use cases • Existing knowledge and experience in Marketing Campaign Management • Existing knowledge and experience in Customer Engagement • Existing knowledge and experience in Omnichannel Marketing & Personalization • Must be able to work for any US employer; sponsorship is not available

🏖️ Benefits

• Competitive Medical, Dental, and Vision Insurance • Flexible leave policy – take the time you need, when you need it • 10 company-paid holidays