Manager, HR Operations – Employee Relations

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Lead the organization’s Employee Relations and corrective action processes • Provide leadership and oversight for Payroll, Benefits, Compensation, HRIS, HR Compliance, and Employee Support • Own the end-to-end corrective action process, including coaching managers, documentation, consistency, and follow-through • Serve as the central owner of Employee Relations matters, including investigations, policy violations, and workplace concerns • Conduct prompt, thorough, and impartial workplace investigations • Advise managers on conduct, performance concerns, risk mitigation, and corrective actions • Develop and deliver guidance and training on corrective action practices and documentation • Ensure consistent application of policies and practices across the organization • Identify trends in corrective action and Employee Relations matters and recommend proactive solutions • Oversee assigned HR Operations functions and partner with internal team members and external vendors • Oversee employee benefits operations, including plan administration, vendor management, enrollment, eligibility, issue resolution, and compliance • Ensure HR operational processes are accurate, efficient, and scalable • Partner with HRBPs and HR leadership on people practices • Oversee payroll operations, controls, issue resolution, and wage-and-hour compliance • Provide strategic and operational oversight of the HRIS, including administration, governance, continuous improvement, data accuracy, workflows, reporting, and access controls • Lead, coach, and develop assigned HR team members • Drive continuous improvement of HR operational processes • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience • 5+ years of progressive HR experience, including Employee Relations and HR Operations exposure • Strong Employee Relations background, including independent management of investigations and complex employee situations • Ability to coach and influence managers through employee relations, corrective action, and complex employee issues • Experience operating at an HR Manager level or equivalent leadership capacity • Experience leading HR Operations functions, including Payroll, Compensation, HRIS, HR Compliance, and related operational processes • Experience managing or supporting cross-functional operational functions and processes • People leadership experience, including setting expectations, coaching and developing team members, managing performance, and promoting accountability • Ability to assess risk and make sound decisions in complex or ambiguous situations • Strong judgment and ability to handle sensitive and confidential matters • Excellent communication and influencing skills • Ability to manage multiple priorities in a fast-paced environment • Proficiency in English for job-related communication • Reliable internet connection for hybrid/remote work • Ability to travel occasionally to attend required company meetings • Must be authorized to work in the United States now and in the future • This role does not offer current or future visa sponsorship

🏖️ Benefits

• Discretionary bonus plan • Comprehensive benefit package • Retirement plan • Health coverage • Paid time off • Necessary equipment provided, including computer, monitor, keyboard, mouse and headset • Reasonable accommodations for qualified individuals with disabilities • Quiet, private workspace support for approved hybrid or remote work