Employee Experience Specialist

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $39.8k - $53.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Serve as the first tier of support for HR-related questions, resolving inquiries or routing escalations with context • Support employees throughout onboarding, job changes, leaves, performance programs, and offboarding • Handle high-volume employee tickets across multiple communication channels • Respond to ambiguous or complex questions with clear, actionable guidance • Review end-to-end HR processes and cross-team handoffs to ensure a seamless employee experience • Partner with HR teams to review enablement materials for enterprise initiatives • Represent the employee experience perspective during HR product releases, initiatives, and system changes • Test and validate system updates, identifying experience issues and downstream impacts • Identify gaps in documentation, education, or system functionality • Serve as a power user of HR systems, including HRIS, and related tools • Educate employees and managers on self-service options and preventative guidance • Monitor inquiry trends and recommend improvements to knowledge articles, workflows, and system design • Monitor internal social platforms and communication channels and answer employee questions • Identify emerging concerns and flag topics requiring official communications • Partner with HR and Communications teams to ensure consistent messaging • Support HR programs such as level-ups, reorganizations, and enterprise initiatives while maintaining controls and compliance • Ensure confidentiality and integrity of employee data

🎯 Requirements

• Bachelor’s degree in Human Resources, Business, or related field preferred • 2+ years of experience in an HR, operations, support, or service-oriented role, preferably in a high-volume environment • Prior experience supporting employees or customers through case management or ticketing systems preferred • HRIS experience strongly preferred • Strong ability to navigate ambiguity and think through non-standard requests • Customer-service mindset with a passion for delivering an excellent employee experience • Proven ability to manage multiple priorities in a fast-paced environment • Strong written and verbal communication skills with all levels of the organization • Analytical and process-oriented thinking with attention to detail • Demonstrated ability to collaborate cross-functionally to deliver consistent outcomes • Proficiency with Microsoft Office tools (Excel, Word, PowerPoint) • Ability to sit for extended periods, typically 7–8 hours a day • Ability to operate computer and phone systems, type, and use multiple software programs simultaneously • Must work five days per week during designated work hours • Must work from within the U.S.

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Career development • Fully remote work from home or location of record within the U.S. • Annual bonus • Restricted stock unit grant based on individual performance • Full range of benefits