Operations Manager, Palliative Transition Partner

🔥 17 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ennoble Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Ennoble Care is a community-based primary, palliative, and hospice care service dedicated to providing care to patients and families. With a mission that emphasizes the honor of caring, Ennoble Care operates across multiple states, including New York, New Jersey, Maryland, DC, Virginia, and Georgia, staffed by licensed clinicians who are committed to delivering exceptional care.

📋 Description

• Manage the team responsible for patient outreach, warm handoffs from referral partner, and referral/screening completion • Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring a transfer or hand-off • Forecast staffing needs by market based on referral volume and panel growth • Own and report core central metrics, including warm handoff rate, palliative transition rate, engagement rate, visits/patient by acuity, and timely initiation of care • Build recurring reporting cadence for quarterly business reviews and internal leadership updates • Hire, train, and manage the central calling/scheduling staff • Build and maintain SOPs for patient outreach, referral/screening completion, and scheduling across markets • Serve as escalation point for scheduling conflicts or rule mismatches between central and market teams • Serve as primary operational point of contact for the partner organization • Identify friction points between central operations and market/partner teams and drive resolution • Represent central operations in partner-facing meetings and business reviews • Lead operational onboarding for new markets, including local scheduling rules, provider calendar setup, and staffing ramp • Partner with market and regional leadership to validate rule configurations before go-live • Iterate on the central/market operating model as new markets surface edge cases • Coordinate with the external care partner organization on shared metrics and process changes • Coordinate with market-based clinical teams on scheduling logistics and issue resolution • Proactively flag risks or gaps to leadership

🎯 Requirements

• 3+ years in healthcare operations, care coordination, or scheduling operations management (home-based care, hospice, or palliative experience strongly preferred) • Demonstrated experience managing a team of coordinators/schedulers, including hiring and training • Strong data/reporting skills — comfortable building and maintaining recurring metrics reports (Excel required, AI skills recommended) • Track record of managing operational rollouts or expansions across multiple sites/markets • Strong relationship management skills — experience serving as a primary point of contact for an external partner or client organization, with a track record of resolving operational friction collaboratively • Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

🏖️ Benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. • Paid Time Off • Paid Office Holidays • Paid Sick Time • 401(k) with up to 3% company match • Referral Program • Payactiv: pay-on-demand. Cash out earned money when and where you need it!