Senior Director, Account Management – Partner Strategy

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🔥 54 minutes ago

🇺🇸 United States – Remote

💵 $190k - $215k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 0%

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Everly Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🍽️ Food & Beverage

📦 Logistics

Healthcare • Food & Beverage • Logistics

Everly Health is a pioneer in telehealth and at-home lab testing, providing diagnostics-driven virtual care. They offer over 30 at-home tests with simple sample collection, free shipping, and physician-reviewed results. Everly Health focuses on modern, accessible healthcare experiences and a seamless, virtual care platform. Their infrastructure includes a national network of clinicians, supporting a comprehensive testing experience. With a commitment to sustainability, they also offer fertility and pregnancy products with a net-zero plastic footprint. Serving over 20 million lives annually and partnering with numerous organizations, Everly Health aims to improve access to life-changing health and wellness solutions.

📋 Description

• Lead, hire, develop, and coach a team of Strategic Account Directors and Account Managers • Shape and own the account management strategy, coverage model, and annual and quarterly goals • Set account planning standards and operating cadence, including account plans, executive business reviews, pipeline and forecast reviews, and risk reviews • Build a strong talent bench through clear expectations, regular feedback, career paths, and succession planning • Partner with Business Development, Marketing, Pricing, Finance, and Legal as a member of the commercial leadership team • Own retention, renewal, and expansion targets for the full client portfolio • Build trusted VP+ client executive relationships at key accounts • Act as player-coach on select high-profile, complex accounts • Lead major renewal and expansion negotiations with Legal and Finance • Drive growth across new programs, populations, lines of business, and markets • Forecast portfolio revenue and pipeline monthly in HubSpot and report performance, risks, and opportunities to the Chief Commercial Officer • Serve as executive escalation point for complex client issues and lead cross-functional mitigation plans • Coordinate with Project Management, Implementation, Clinical, Product, and Operations to ensure programs are delivered on time, on scope, and on budget • Bring the client voice into product and commercial roadmaps • Develop and execute partner strategy with digital health and ecosystem partners • Define partner priorities and selection criteria; build and manage the partner pipeline • Structure partner deals with the Chief Commercial Officer, Finance, and Legal • Build joint go-to-market plans tied to client retention and growth • Set partner performance metrics, conduct partner business reviews, and manage partner performance

🎯 Requirements

• 10+ years of account management, client partnership, partnerships, or commercial leadership experience in the healthcare industry • 5+ years of people leadership, including building and developing high-performing client-facing teams • Experience working with health plans required • Experience with health plan quality programs (e.g., HEDIS, Star Ratings), at-home diagnostics, or population health a plus • Track record of owning and growing a multi-million-dollar portfolio of enterprise business, including retention, renewals, and expansion • Experience building or managing strategic partnerships in digital health or the broader healthcare ecosystem • Demonstrated success managing executive-level client relationships and leading renewal and expansion negotiations • Bachelor's Degree required; business or science related field preferred • MBA or advanced degree a plus • Ability to think strategically and bring structure to team planning and execution • Ability to empower and develop your team • Highly analytical, strategic, data-driven, and creative problem-solving abilities • Exceptional executive presence and strong verbal and written communication skills • Presentation development skills and comfort with client and internal C-suite leaders • Strong commercial acumen, including contract, pricing, and negotiation experience • Proven ability to lead cross-functional teams internally and externally • Ability to leverage and use AI with fluency and understanding • Results-focused and self-motivated, with a flexible and entrepreneurial mindset • Ability to thrive under pressure and manage multiple high-stakes priorities simultaneously • Sound judgment and diplomacy with clients and internal teams • Prior experience in a fast-paced and evolving environment a plus • Familiarity with HubSpot a plus

🏖️ Benefits

• Bonus eligibility • Equity • Health insurance • Dental insurance • Vision insurance • Mental health insurance • 401(k) with company match • Flexible PTO • Various other perks

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