Field Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ExamWorks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

ExamWorks is a leading provider of independent medical examinations and peer reviews, specializing in services such as bill reviews, Medicare compliance, and document management. With a robust portfolio that includes agile development and enterprise platform solutions, ExamWorks ensures efficient workflow enhancements and compliance auditing across healthcare sectors. The company supports a network of physicians and offers customized services for the management of medical records and claims, prioritizing reliability for clients in various communities.

📋 Description

• Accurately account for incoming and outgoing work orders • Enter Field Representative information and communications into ABI systems throughout the day • Provide order-status updates to ABI staff and clients • Perform administrative tasks to pass orders seamlessly to the next department • Maintain daily payroll sheets for field expenses and task completion • Bind, upload, and scan records • Update order statuses in the ABI computer system • Track field-held work orders and report missing orders • Redistribute work orders, records, and X-ray films to appropriate departments • Communicate with field personnel and internal departments by email and phone • Process cancellations and case settlements • Record daily Field Support metrics in Excel • Maintain confidentiality and organize incoming work orders and deliveries • Log and status Field Representative routes and deliveries • Report errors to the Lead or Field Supervisor • Confirm completed work is uploaded into Solcom • At higher levels, independently resolve problem orders, conduct research, reschedule appointments, sort work, train employees, and assist lead staff

🎯 Requirements

• High School Graduate and / or GED equivalent • College education desirable but not required • Prior data entry, medical, legal, or insurance claims office work helpful but not required • 10-key proficiency is a plus • Typing speed of 30–40 WPM • Good understanding of organizational goals and objectives • Ability to absorb new ideas and concepts quickly • Analytical and problem-solving abilities • Ability to prioritize and execute tasks effectively • Critical attention to detail • Proficient knowledge of Wincopy, Solcom, and the ABI Website for Level II/III responsibilities • Knowledge of department functions and order flow for Level II responsibilities • Ability to reschedule appointments and sort work and deliveries for Level III responsibilities