Security Support Engineer

Job not on LinkedIn

🔥 6 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90.7k - $108.8k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Fastly

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💼 Consulting

📦 Logistics

📣 Marketing

💰 $40M Series F on 2018-07

Consulting • Logistics • Marketing

Fastly is a cutting-edge technology company specializing in enhancing web and application performance with smarter security features. Its platform offers solutions for faster content delivery, DDoS protection, and intelligent caching for AI workloads, thus catering to top Fortune 100 brands. Fastly delivers improved user experiences through its powerful, software-defined edge cloud platform that emphasizes programmability and control. The company also provides comprehensive cybersecurity tools and is recognized as a leader in edge delivery services. Fastly supports industries such as ecommerce, streaming media, financial services, and digital publishing, offering faster, secure, and reliable services to meet diverse industry needs. Additionally, Fastly is noted for its developer-friendly environment, making it a suitable choice for businesses seeking innovation and flexibility in content delivery networks (CDNs).

📋 Description

• Provide product support for Fastly's security products, including Next-Gen WAF, to customers globally • Assist with product installation and configuration • Troubleshoot and triage security incidents and customer-reported WAF and security-product issues • Help customers establish and secure web applications • Debug WAF deployment configurations • Manage incoming customer inquiries • Deliver support for customer security concerns and ensure high-quality customer interactions • Document common issues, solutions, and best practices in internal knowledge bases and runbooks • Address inquiries and alerts according to established SLAs • Contribute to scalable organizational processes and policies • Escalate complex issues to senior team members • Collaborate with operations, product engineering, and customer organizations • Travel as required by the role or requested by the manager

🎯 Requirements

• Strong interest in infosec and application security • Foundational understanding of common web application vulnerabilities, including OWASP Top 10 • Working knowledge of DNS, HTTP, and TLS • Some experience with command line Linux server environments; Windows Server is a plus • Understanding of the OSI model • 1+ years of experience in a technical support, DevOps, or Solutions Engineering role, ideally focused on application security, web infrastructure, or cloud environments • Familiarity with configuring, deploying, or managing applications in cloud environments such as AWS, Azure, or GCP, or using CI/CD pipelines is a plus • Practical troubleshooting experience with WAF products, network proxies, or application delivery controllers • Scripting ability in popular coding/scripting languages • Fluency in English, both spoken and written, required • Ability to adapt content for different audiences • Ability to communicate with clients to resolve concerns and escalations • Ability to monitor and manage service-impacting issues through resolution • Self-motivated and able to work independently and in a supportive team environment • Desire to contribute to scalable organizational processes and policies

🏖️ Benefits

• Equity program eligibility • Discretionary bonus program eligibility • Benefits beginning on the first day of employment • Reasonable accommodations for applicants and employees with disabilities • Supportive, inclusive, and diverse work environment

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