Director of Relationship Management – Business Development

🕒 August 9

🤠 Texas, Wisconsin – Remote

🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🔴 Lead

💰 Business Development (BDR)

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Develop and enhance executive client relationships with key clients, including the top 100 clients • Collaborate with various teams to drive business growth • Create and implement strategic plans for long- and short-term objectives • Share market insights with key clients and act as the escalation path for issue resolution • Generate and analyze business review data on a regular basis • Assist merchants with improved authorization rates • Submit and manage project requests to ensure completion within defined SLAs • Communicate the value of Fiserv's comprehensive debit network solution • Maintain high levels of customer engagement • Renegotiate client contracts • Serve as a subject matter expert in the payments industry

🎯 Requirements

• 5+ years of experience managing large accounts, focused on net new and add-on sales commitments and client retention, preferably in mid- to large-merchant environments • 5+ years of experience in the debit payments industry • Strong financial and data analysis skills • Ability to travel up to 50% to client sites • Advanced degree or additional certifications in relevant fields are desirable • Experience negotiating complex contracts and pricing models • Proficiency in CRM and sales tools for effective client management • Role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington

🏖️ Benefits

• Opportunity to make an impact on a global scale • Equal Opportunity Employer • Reasonable accommodation available during the application and hiring process