Application Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

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Fora Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Fora Financial is a business financing company that provides fast, flexible capital solutions to small and mid-sized businesses. Since 2008 it has offered products including small business loans, revenue advances, lines of credit, SBA loans, term loans, and equipment financing, with funding amounts up to $1. 5 million and expedited approval and funding timelines. Fora partners with banks and third-party funding providers to underwrite and deliver working capital across industries such as construction, manufacturing, retail, medical, and restaurants, emphasizing relationship-driven service and credit-access for businesses with varied credit profiles.

📋 Description

• Serve as a primary point of contact for technical application support. • Triage incoming support cases, determine severity and impact. • Troubleshoot application issues across the full support stack. • Provide hands-on support for web browser-related issues. • Investigate and resolve data issues using SQL Server. • Support and troubleshoot applications built on the .NET (C#) framework. • Monitor, investigate, and document application issues within Azure cloud environments. • Use Azure DevOps to log, track, and update incidents and defects. • Escalate complex issues to engineering teams with clear documentation. • Validate fixes and communicate resolution updates clearly to users. • Support application releases by assisting with smoke testing and post-deployment validation. • Create and maintain support documentation and knowledge base articles. • Manage multiple active support cases while meeting response and resolution expectations.

🎯 Requirements

• 3+ years of experience in technical support, application support, or production support roles. • Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. • Strong experience supporting applications built with .NET / C#. • Working knowledge of Microsoft Azure cloud platforms, with experience supporting cloud-hosted applications. • Experience using Azure DevOps for incident tracking and issue management. • Proficiency with SQL Server, including writing and executing SQL queries. • Strong understanding of web technologies and practical experience troubleshooting modern web browsers. • Excellent customer service and communication skills.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities • Paid time off