Application Support Engineer

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fora Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏗️ Construction

🏭 Manufacturing

🍽️ Food & Beverage

Construction • Manufacturing • Food & Beverage

Fora Financial is a business financing company that provides fast, flexible capital solutions to small and mid-sized businesses. Since 2008 it has offered products including small business loans, revenue advances, lines of credit, SBA loans, term loans, and equipment financing, with funding amounts up to $1. 5 million and expedited approval and funding timelines. Fora partners with banks and third-party funding providers to underwrite and deliver working capital across industries such as construction, manufacturing, retail, medical, and restaurants, emphasizing relationship-driven service and credit-access for businesses with varied credit profiles.

📋 Description

• Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues. • Triage incoming support cases, determine severity and impact, and manage issues through resolution. • Troubleshoot application issues across user workflows, web browsers, application services, and databases. • Provide hands-on support for web browser-related issues, including cache/cookie problems, compatibility issues, and browser developer tools. • Investigate and resolve data issues using SQL Server, including writing SQL queries to analyze and correct data discrepancies. • Support and troubleshoot applications built on the .NET (C#) framework, focusing on issue resolution rather than feature development. • Monitor, investigate, and document application issues within Azure cloud environments. • Use Azure DevOps to log, track, and update incidents, defects, and support-related work items. • Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings. • Validate fixes and communicate resolution updates clearly to users. • Support application releases through smoke testing, post-deployment validation, and user communications. • Create and maintain support documentation, runbooks, and knowledge base articles. • Manage multiple active support cases while meeting response and resolution expectations.

🎯 Requirements

• Strong experience supporting applications built with .NET / C#. • Working knowledge of Microsoft Azure cloud platforms and cloud-hosted applications. • Experience using Azure DevOps for incident tracking, issue management, and engineering collaboration. • Proficiency with SQL Server, including writing and executing SQL queries for troubleshooting and data correction. • Strong understanding of web technologies and practical experience troubleshooting Chrome, Edge, Firefox, and Safari. • Familiarity with application logging, monitoring, and basic performance troubleshooting. • 3+ years of experience in technical support, application support, or production support roles. • Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. • Excellent customer service and communication skills, with ability to explain technical issues clearly to users. • Strong problem-solving skills and attention to detail. • Ability to remain calm, organized, and effective while handling multiple issues and priorities. • Collaborative mindset and comfort working with engineering and product teams. • Experience in an Agile or fast-paced support environment is a plus. • Must be authorized to work for any employer in the US; this role is not eligible for visa sponsorship.