Enterprise Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Freshpaint is a healthcare privacy platform that empowers healthcare companies to leverage advanced marketing tools while remaining compliant with privacy regulations such as HIPAA. The platform replaces unsafe tracking technologies with a Business Associate Agreement (BAA) protected system to ensure that sensitive data is not shared with non-compliant tools. Freshpaint offers features that block sensitive data by default, secure server-side connections, and provide a complete anonymous view of the customer journey. This solution is designed to assist healthcare marketers in achieving high performance marketing without compromising patient privacy.

📋 Description

• Own the full lifecycle relationship for a book of Enterprise customers • Help customers navigate the healthcare data privacy landscape • Drive deep adoption of Freshpaint across customer technology stacks • Drive net revenue retention across approximately 40–60 Enterprise customers • Build and execute account and value plans that drive adoption, measurable outcomes, and expansion • Lead renewals, upsells, and cross-sells from early signals through close • Run executive check-ins and QBRs connecting product usage to business impact and roadmap • Use Freshpaint, Looker, and HubSpot to monitor account health, forecast, and prioritize engagement • Partner with Support, CSE, Product, Marketing, Partnerships, and Sales to remove blockers and unlock value • Serve as a trusted advisor and voice of the customer • Build relationships with champions and executive sponsors • Travel up to 30% for onsite visits, conferences, and Freshpaint events

🎯 Requirements

• 3+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers • Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention • Strong consultative skills: uncover business problems, define success metrics, and map required capabilities to product value • Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene • Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives • Excellent written and verbal communication, including running business reviews and presenting to C-level audiences • Ability to thrive in a remote, early-stage, high-growth environment with high ownership and many moving pieces • Are located within the United States • Must not require sponsorship to work in the US, now or in the future • Experience with Enterprise customers • Experience owning a commercial number and responsibility for renewal and expansion motions

🏖️ Benefits

• Offers equity • Offers commission • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Flexible PTO with a required 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • Intentional & engaging company offsites