Lead Solutions Engineer – Verticals

🔥 0 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $136.1k - $168.1k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Freshworks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

💰 $85M Secondary Market on 2020-01

Consulting • Marketing • Logistics

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

📋 Description

• Serve as a dedicated Solution Engineering partner to SLED, Higher Education, and Manufacturing sales teams • Develop understanding of industry-specific needs, buying environments, and business challenges • Collaborate with customers to identify critical business, operational, and technology challenges • Partner with Account Executives throughout the sales cycle • Conduct technical and business discovery and shape solution strategies • Translate customer requirements into defined business and technical solutions • Build and deliver customized demonstrations aligned with industry workflows and customer priorities • Articulate the value of Freshworks' ITSM, ITAM, ITOM, ESM, and AI capabilities • Develop repeatable vertical-specific demonstrations, solution narratives, and best practices • Partner with Sales, Product, Marketing, Customer Success, and other teams • Share industry insights and customer feedback across Freshworks • Stay current on industry trends, technology priorities, and customer needs • Evangelize the Freshworks platform's user experience and AI-first capabilities

🎯 Requirements

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience • Experience supporting or selling SaaS solutions into SLED, Higher Education, or Manufacturing • Strong understanding of industry-specific customer requirements, buying processes, and technology priorities • Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms strongly preferred • Excellent presentation and storytelling skills • Ability to communicate complex technical concepts and business value to diverse audiences • Proven ability to work cross-functionally on complex business and technical challenges • Strong verbal, written, presentation, and interpersonal communication skills • Ability to manage multiple opportunities and priorities in a dynamic sales environment • Highly driven, execution-oriented, and comfortable with a strong sense of urgency • Experience positioning or selling AI-enabled solutions preferred • Bachelor's degree preferred but not required

🏖️ Benefits

• Variable compensation eligibility • Flexible thinking and opportunities to grow your career • Inclusive workplace and equal-opportunity environment