Solutions Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135k - $165k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Friday Harbor

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💳 Fintech

☁️ SaaS

🤖 Artificial Intelligence

Fintech • SaaS • Artificial Intelligence

Friday Harbor is an AI-native B2B software company that provides pre-underwriting and loan file automation for mortgage originations. Its platform uses AI to identify missing documentation, generate underwriter-quality conditions with citations to guidelines and overlays, and structure loan files so originators can submit cleaner, more compliant applications. Launched from the Allen Institute for AI incubator in 2024, Friday Harbor serves 25+ national lenders (including three of the top 15 independent mortgage banks), offers enterprise-grade security (SOC 2 Type II, SSO, RBAC), and integrates with industry partners (including an approved Technology Service Provider integration with Fannie Mae) to deliver representation & warranty relief for certain income sources. The product’s stated outcomes include 2–3x productivity improvements for operations, 5–10% higher app-to-close pull-through, and faster clear-to-close times (1–5 days sooner).

📋 Description

• Work directly with customers to understand needs, define approaches, and ship code • Carry new customers from pilot through full launch • Improve existing customer workflows and build new features • Support lender adoption of new APIs • Troubleshoot API and loan origination system integrations • Build tooling and templates to streamline future integrations • Investigate and resolve technical customer issues with support and sales • Guide customers through technical decisions and explain available approaches • Contribute to technical decisions and review code across the codebase • Bring customer context into engineering discussions and turn customer needs into product improvements • Own work from the first customer conversation through production

🎯 Requirements

• Candidates must currently live in the US and have work authorization to work for any US employer • Production-quality Python and SQL skills • Ability to build and debug API integrations • Experience working with JSON and XML data • Ability to navigate unfamiliar codebases, read logs, and trace problems to their causes • Experience working directly with customers • Comfort in customer meetings and setting clear expectations • Clear written and verbal communication skills • Ability to explain technical decisions to underwriters, operations leaders, and engineers • Ability to manage competing priorities and complete projects • Sound product judgment and ability to evaluate tradeoffs • Usually 2+ years as a software engineer, plus real experience working directly with customers

🏖️ Benefits

• Equity • Comprehensive benefits package • Flexible work arrangements • Good work-life balance • Regular off-sites

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