Contract Operations Support Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $78.4k - $117.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Implement and maintain independent customer and Group Purchasing Organization (GPO) agreements • Perform quality control reviews of contract setup, pricing, and customer eligibility • Monitor and resolve contract implementation issues • Process New Account Request (NAR) workflows • Maintain accurate customer master data across applicable business systems • Coordinate account setup, maintenance, and data governance activities • Investigate and resolve customer and account-related discrepancies • Execute quality control processes for data accuracy, contract compliance, and operational consistency • Identify process gaps and recommend efficiency, standardization, and customer-experience improvements • Support audits, documentation reviews, and process governance activities • Participate in cross-functional initiatives, process improvement efforts, and system enhancement projects • Support requirements gathering, testing, UAT, training, implementation, and post-launch activities • Contribute to Lean, Kaizen, and operational excellence initiatives • Partner with Commercial Sales, Commercial Operations, Customer Service, Contracting, GPO Administration, and Business Process Excellence teams • Provide operational support, issue resolution, and contract administration expertise • Collaborate across teams to execute customer agreements and support strategic business objectives

🎯 Requirements

• Effective communicator with experience partnering with multiple stakeholders to resolve issues and support customers • Experience supporting system enhancements, User Acceptance Testing (UAT), process improvements, and operational excellence initiatives focused on efficiency and standardization • Strong organizational, analytical, and problem-solving skills with high attention to detail and ability to manage competing priorities • Proficiency with SAP, DocuSign, Microsoft Office, and other enterprise applications • Ability to support planning, testing, training, implementation, and ongoing process optimization • Proven ability to manage operational processes such as vendor onboarding, account maintenance, and mailbox management • Bachelor's degree or Associate’s degree with equivalent work experience preferred • Experience in contract administration, commercial operations, customer support, or related business functions • Knowledge of contract implementation, customer account setup, process improvements, audits, and managing multiple priorities • Experience implementing customer agreements and pricing programs while ensuring accuracy and compliance • Knowledge of quality control reviews, document management, approval workflows, and electronic records administration • Experience with GPOs, healthcare contracting, wholesaler operations, or commercial operations processes preferred • Project management experience preferred • Legally authorized to work in the United States • Must complete a drug screen, as applicable • Must not require employment visa sponsorship now or in the future

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Competitive compensation • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI) • Great work environment • Relocation assistance not provided