Senior Technical Architect

🔥 0 minutes ago

🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote

💵 $137.8k - $242.2k / year

⏰ Full Time

🟠 Senior

🔙 Backend Engineer

🦅 H1B Visa Sponsor

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead end-to-end solution architecture for Zuora Billing across subscription lifecycle, amendments, renewals, cancellations, usage billing, rating, invoicing, credit memos, bill runs, and billing operations • Design and govern Zuora solutions for subscription, consumption-based, and hybrid billing models • Architect and optimize Zuora Workflows, including orchestration, error handling, retry logic, notifications, monitoring, exception management, and operational runbooks • Lead architecture for mediation and usage processing, including ingestion, transformation, validation, aggregation, rating readiness, failure handling, and reconciliation • Partner with Salesforce, Revenue Systems, Finance, Product Operations, Billing Operations, and Engineering teams across Quote-to-Cash processes • Evaluate downstream impacts across Zuora Revenue, Workday, reporting, tax, customer portal, entitlements, and revenue accounting • Design and document integrations among Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, middleware, and customer-facing systems • Establish design standards and best practices for Zuora configuration, workflows, billing rules, charge models, usage processing, invoice behavior, and data integrity • Drive solution design reviews and identify architectural risks, technical debt, operational gaps, and process weaknesses • Support complex incident and defect analysis and recommend durable corrective actions • Define end-to-end testing strategy, regression scope, usage/rating scenarios, billing validation, and release readiness criteria • Guide monitoring and observability requirements for workflows, mediation jobs, integrations, bill runs, and customer-impacting billing processes • Ensure compliance with change management, access controls, audit expectations, SOX requirements, and financial data integrity standards • Create and maintain architecture artifacts, including solution designs, workflow diagrams, integration maps, data flows, decision records, failure-mode analysis, and operational support models • Mentor Product Owners, BSAs, Tech Leads, developers, and support teams on Zuora Billing and billing architecture principles

🎯 Requirements

• 10+ years of experience in solution architecture, enterprise applications, billing systems, or Quote-to-Cash platform delivery • Deep hands-on experience with Zuora Billing in complex enterprise or SaaS environments • Extensive experience designing and supporting Zuora Workflows, including orchestration, error handling, retry design, monitoring, notifications, and operational controls • Strong experience with mediation, usage ingestion, usage transformation, usage validation, aggregation, rating, and exception handling • Strong understanding of subscription billing concepts, including rate plans, charges, amendments, renewals, cancellations, bill runs, invoice generation, credit memos, payments, and adjustments • Experience designing billing solutions for usage-based, consumption-based, subscription, and hybrid monetization models • Experience integrating Zuora Billing with Salesforce, Zuora Revenue, Workday, ServiceNow, AWS, middleware, tax engines, customer portals, or entitlement systems • Strong understanding of Quote-to-Cash / Lead-to-Cash processes and downstream impacts across Finance, Billing Operations, Revenue Accounting, Sales Operations, and Customer Support • Ability to translate complex business needs into scalable architecture and communicate tradeoffs clearly to technical and non-technical stakeholders • Experience leading design reviews, architecture governance, impact analysis, and technical decision-making across cross-functional teams • Strong analytical and troubleshooting skills for complex billing, workflow, integration, and data issues • Excellent written and verbal communication skills • Preferred: Experience with Zuora Revenue, revenue recognition, RevPro, ASC 606, Salesforce CPQ, Salesforce Revenue Cloud Advanced, Workday Finance, ServiceNow, AWS, enterprise middleware, observability frameworks, API design, event-driven architecture, batch/asynchronous processing, SOX-controlled environments, GitHub, CI/CD, DevOps, transformation programs, AI-enabled operational support, or Zuora certifications

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support