Technical Analyst I

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Getix on 2015-01

Consulting • Logistics • Insurance

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• Maintain accurate inventory records for corporate IT hardware and technology assets • Receive, inspect, label, barcode, and document new IT equipment • Track equipment assignments, users, locations, status, warranties, and asset lifecycle • Prepare laptops, desktops, monitors, docking stations, mobile devices, printers, and peripherals for deployment • Process equipment returns, repairs, replacements, redeployments, and retirements • Perform physical inventory counts and reconcile discrepancies • Maintain asset information in IT asset management and CMDB systems • Package and ship computers, peripherals, networking equipment, and other IT assets • Generate shipping labels, documentation, and tracking information • Investigate delayed, damaged, or missing equipment shipments • Assist with large-scale equipment deployments and office moves • Troubleshoot computers, monitors, docking stations, printers, and peripherals • Perform basic wired and wireless network connectivity troubleshooting • Troubleshoot Wi-Fi, VPN, and IP configuration issues • Provide first-level support for Microsoft 365 and common corporate applications • Perform Windows troubleshooting, software installation, updates, and workstation configuration • Follow procedures for workstation imaging, provisioning, and deployment • Respond to assigned IT service requests and incidents • Document troubleshooting activities and resolutions in the IT service management system • Escalate complex issues to IT, infrastructure, network, security, or application support teams • Provide professional and courteous customer service to employees • Success measured by accurate inventory, timely equipment shipping, deployment readiness, efficient issue resolution, appropriate escalation, accurate documentation, and responsive customer service

🎯 Requirements

• High school diploma or equivalent required • Entry-level experience in IT support, asset management, technology operations, service desk, or related environment • Basic understanding of computer hardware and peripherals • Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and Ethernet • Basic troubleshooting skills for Windows computers and common business applications • Comfortable working with inventory and IT asset management systems • Strong organizational and record-keeping skills • Strong attention to detail and ability to prioritize multiple requests • Ability to safely lift and move typical IT equipment up to 25 pounds • Ability to travel to corporate offices as needed • CompTIA A+, Network+, or equivalent technical training preferred • Experience with ITSM platforms such as ServiceNow or Jira Service Management preferred • Experience with IT asset management or CMDB platforms preferred • Experience with Microsoft 365 preferred • Experience with Microsoft Intune, SCCM/MECM, or similar endpoint management tools preferred • Experience preparing and deploying Windows laptops preferred • Basic knowledge of Active Directory and/or Microsoft Entra ID preferred • Experience with corporate shipping and logistics processes preferred • Experience supporting employees or offices across multiple locations preferred • Strong technical troubleshooting and problem-solving abilities • Highly organized and detail-oriented • Dependable and customer-focused • Comfortable working independently and managing multiple priorities • Strong communication skills • Ability to recognize when a technical issue requires escalation • Hands-on interest in computers, hardware, networking, and IT operations • Willingness to learn and grow within an IT environment

🏖️ Benefits

• Comprehensive medical, dental, and vision plans • Company-paid Basic Life and AD&D insurance • Short-term and long-term disability coverage • Optional additional voluntary Life and AD&D benefits • 401(k) retirement plan with company match • PTO accrual beginning on the first day of employment • Flexible benefit options