Customer Retention Representative – PM Shift

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Handle incoming calls from policyholders requesting policy cancellations and explore retention options • Contact customers with lapsed life insurance policies to discuss recovery opportunities and payment solutions • Assess policyholder situations and recommend appropriate coverage adjustments • Build relationships through empathetic, professional communication and explain policy options clearly • Maintain accurate records of customer interactions, retention efforts, and outcomes • Stay current on life insurance products, policy features, and company procedures • Adapt communication style, provide accurate information, and follow up to confirm understanding and satisfaction • Meet or exceed contact center KPIs, including call volume, retention rate, first call resolution, adherence, call quality, and attendance targets • Manage daily inbound cancellation and outbound lapse recovery call quotas while maintaining quality standards

🎯 Requirements

• High school diploma or equivalent • Basic Microsoft Office skills, including Word, Excel, and Outlook • Minimum typing speed of 30 wpm • Call center experience preferred • Insurance and/or sales experience preferred • Excellent verbal and written communication skills • Ability to solve complex policyholder issues with a positive attitude • Ability to work in a fast-paced environment and under pressure • Knowledge of life and/or health insurance terminology preferred • Monday through Friday availability from 12:00 pm to 9:00 pm CST

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including a pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets