Director, Account Management

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $230k - $275k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Grace Hill

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2014-08

Real Estate • Education • Enterprise

Grace Hill is a company that specializes in providing industry-specific policy, training, and assessment solutions designed to improve performance in the multifamily and commercial real estate sectors. Their offerings include comprehensive training content, mystery shopping services, survey tools, and reputation management solutions. Grace Hill is dedicated to helping multifamily property management companies and commercial real estate organizations enhance their performance through innovative solutions and expertise in real estate technology.

📋 Description

• Partner with the VP of Sales to build the Account Management function, including its charter, structure, playbooks, operating cadence, metrics, and processes • Own customer retention and renewals, emphasizing the largest Enterprise accounts • Drive expansion through cross-sell and upsell in partnership with Sales • Lead the move toward multiyear contracts by developing pricing, packaging, and negotiation approaches • Serve as a senior executive relationship owner for C-level and VP-level customer stakeholders • Apply AI to forecasting, account planning, customer insights, and workflow efficiency • Recruit, hire, and develop the Account Management team as it scales • Partner with Sales, RevOps, Solutions Engineering, and Customer Success/Support to ensure a seamless customer experience • Establish discipline in forecasting, pipeline hygiene, and account health reporting • Lead the team and cross-functional partners through change as processes are defined and refined • Build culture, belief, and enthusiasm for the new Account Management function

🎯 Requirements

• Minimum 8 years of experience in an Account Management leadership role • Proven front-line sales or account management leadership experience • Track record of building or significantly scaling a team or function • Bonus: second-line leadership experience (managing managers) • Demonstrated builder mentality and change management skills • Experience owning retention, renewal, and expansion motions for Enterprise-level customers • Experience with multiyear contract structures ideally • Highly operational; comfortable with forecasting, account planning, and deal mechanics • High executive presence and experience influencing senior customer stakeholders • AI-forward perspective on account management, customer engagement, and proptech • Experience in B2B SaaS • Strong cross-functional collaboration experience with Sales, RevOps, and Solutions Engineering • Multifamily or Proptech industry experience preferred

🏖️ Benefits

• Comprehensive health, dental, and vision benefits • Remote work option • Collaborative, mission-driven culture

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