Technical Solutions Lead

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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GrowPath

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

⚖️ Legal

🤖 Artificial Intelligence

SaaS • Legal • Artificial Intelligence

GrowPath is a legal case management software created by lawyers for personal injury (PI) law firms. It offers innovative tools to maximize revenue through lead scoring, client intake optimization, case management, and settlement optimization. With over 30 patented features, GrowPath leverages custom automation, real-time updates, and advanced analytics to help law firms manage caseloads effectively. It integrates with OneDrive for seamless document management and uses artificial intelligence to enhance lead scoring. GrowPath is designed to increase efficiency, improve productivity, and support law firms in winning more cases and scaling their businesses.

📋 Description

• Lead data and document migrations, including extraction, transformation, mapping, loading, and validation • Write SQL queries and scripts to investigate issues, correct data, and support migrations • Complete approved production data updates and corrections using review and change-control processes • Use Python or similar scripting languages to automate tasks, manipulate data, and improve migration processes • Serve as a Tier 3 technical escalation resource for complex product, data, document, API, and integration issues • Reproduce bugs, investigate root causes, and work with Engineering and QA to test and validate solutions • Assist customers and partners with API authentication, data mapping, payloads, errors, and integration testing • Support implementation of integrations such as QuickBooks, OneDrive, and other third-party platforms • Manage special technical projects, including domain or URL changes, legacy feature migrations, and complex system configurations • Create technical documentation, reusable scripts, migration tools, and troubleshooting resources • Provide Product and Engineering with insight into recurring customer issues and platform improvement opportunities • Collaborate with Technical Services, Engineering, Product, QA, Implementation, and Customer Success

🎯 Requirements

• Five or more years of experience in solutions engineering, technical services, data migration, implementation engineering, application support, or a similar role • Extensive experience with data migration and ETL processes • Strong SQL skills, including complex queries, troubleshooting, optimization, and production data updates • Experience using Python or a similar language for scripting, automation, and data manipulation • Experience troubleshooting data quality issues and performing root cause analysis • Strong understanding of relational databases, data mapping, and database design • Experience with REST APIs, JSON, authentication, webhooks, logs, and system integrations • Experience migrating documents, file metadata, and large data sets • Strong analytical, organizational, and technical documentation skills • Ability to explain technical issues clearly to technical and nontechnical audiences • Preferred: Experience with SaaS, legal technology, case management, CRM, or another data-intensive platform • Preferred: Experience with Microsoft 365, Azure, OneDrive, SharePoint, or Power BI • Preferred: Experience supporting accounting integrations such as QuickBooks • Preferred: Experience assisting with QA, release validation, or automated testing • Preferred: Experience building internal migration, monitoring, or support tools