Systems Analyst

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Support the Retail Operations/Sales Division with basic system support and user administration • Assist with configuration of Loan Origination Software, vendor applications, workflow, reporting, and Sales systems • Respond to Operations/Sales escalation desk tickets within required SLAs and escalate as needed • Test reported defects and provide feedback to senior analysts for defect documentation and resolution • Troubleshoot basic user interface issues • Support communication of system outages and bugs • Assist in developing training materials • Perform quality control checks on operational details • Collect and relay validated user suggestions to senior analysts • Participate in user acceptance testing and Post-Production Validation • Support process improvements using Automation and Lean concepts • Perform other assigned duties

🎯 Requirements

• Associate's degree directly related to the position or equivalent, preferred in computer, business, or related field • Minimum one year of experience in Agile/Scrum and SDLC awareness • Knowledge of system requirements documentation, software testing procedures, user scenarios, and bug reporting/validation • Understanding of Agile and SDLC methodologies • Experience with project tracking and management software packages such as JIRA, Workfront, or ClickUp, preferred • Experience with usability and/or training on human-computer interactions and workflow best practices, preferred • Ability to learn and adapt to new technologies and techniques • Ability to work effectively within a team and with geographically dispersed teams • Basic knowledge of the mortgage industry • Familiarity with software testing and bug reporting • Strong desire to learn systems and processes • Excellent verbal and written communication skills • Highly organized and detail-oriented; able to work in a fast-paced, metrics-driven environment • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications • Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions • Ability to adhere to and apply established process protocols in a timely manner • Must be able to work primarily during the business week, Monday–Friday

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Pleasant work environment • Competitive compensation • Excellent benefits package