Epic Systems Analyst – Sched/Reg, Grand Central, Prelude, Cadence, Welcome

🕒 August 6

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

⚙️ Systems Engineer

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👻 Ghost score 45%

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

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⚕️ Healthcare Insurance

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Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Support the design, build, testing, training, deployment, and ongoing support of Epic applications • Gather and refine stakeholder requirements, map workflows, and design Epic configurations • Create specifications, decision logs, design documents, configuration documentation, and support procedures • Conduct gap analyses for upgrades, regulatory changes, and new initiatives • Support small projects and enhancements using established waterfall or agile methodologies • Configure Epic records, master files, profiles, rules, security classes, and workflows • Develop and execute unit, integrated, and UAT test plans; resolve defects and document evidence • Validate interfaces, printing, reporting, downstream workflows, and regression coverage • Coordinate release management, environment moves, and downtime procedures • Provide go-live and post-live hypercare, rounding, office hours, tip sheets, and at-the-elbow support • Manage service requests and incidents, meet SLAs, triage issues, document resolutions, and perform root-cause analysis • Collaborate with interface and analytics teams on integrations, extracts, registries, and reporting • Support regulatory readiness, audits, privacy/security controls, and ITIL-aligned processes • For the Application Training role, maintain CareConnect curriculum, training environments, release communications, and end-user training support • Identify support trends and recommend preventative and process improvements

🎯 Requirements

• Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related field • 1–3 years of experience in system/application analysis, support, or related IT experience; healthcare environment preferred • In lieu of a degree, 5+ years of experience in system/application analysis, support, or related IT experience • Experience with Epic applications and healthcare workflows • Strong requirements gathering, workflow design, and testing skills • Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile methodologies • Ability to communicate with clinical and operational stakeholders and managed service providers • Ability to produce clear documentation • Ability to support small to medium initiatives and collaborate with cross-functional teams • For Application Training: Epic Training Environment Build certification/proficiency or ability to obtain within the required timeframe, plus 1+ year of training environment build or application support experience • Epic Principal Trainer certification preferred or ability to obtain within the required timeframe • For Application Build: current Epic certification or proficiency in relevant modules preferred • 1+ year of Epic build/configuration experience preferred • Exposure to HL7, FHIR, interface testing, reporting, and healthcare data concepts preferred • Prior work in patient access, billing, coding, finance, or clinical operations preferred for respective modules • ITIL Foundation certification desired but not required • Certifications in Epic applications, healthcare system or hospital experience, healthcare regulations knowledge, cloud platforms, and business intelligence tools are desired

🏖️ Benefits

• Full-time schedule with 40 scheduled weekly hours • Remote work from Ohio • Opportunities to learn and grow • Supportive, professional healthcare environment • Tools and resources to accomplish the organization’s mission • Great Place to Work Certified™ organization

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