Part Time, People Resource Center Representative

🔥 2 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👥 People Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Answer phone calls and act as a contact for inbound Human Resources cases related to Payroll, Tax Training Support, Benefits, and Timekeeping departments • Research and resolve complex or escalated cases accurately and within service level agreement (SLA) • Partner with subject matter experts to resolve client inquiries • Communicate via phone, email, chat, and other channels; interpret client needs and use software to find resolutions • Deliver outstanding customer service by actively listening, providing accurate information, and resolving inquiries promptly and professionally • Analyze situations, identify actions, and provide appropriate guidance or escalation • Collaborate with team members and leaders for seamless service delivery • Use tools and resources to ensure data accuracy, confirm all data sources have been used, and resolve cases within SLA • Apply critical thinking and problem-solving when established procedures do not fully address inquiries • Proactively identify trends that may lead to high case volumes and partner with leadership for resolution • Partner with management on casework and daily workload to manage personal workload and development • Participate in training and coaching other PRC representatives • Participate in outbound calling campaigns or internal team projects as needed • Participate in on-camera 1:1 and weekly team meetings • Work 25 to 30 hours per week, with possible adjustment, without exceeding maximum monthly part-time staffing hours

🎯 Requirements

• High school diploma or equivalent • Ability to apply mathematical operations • Ability to critically analyze reports • Ability to handle multiple tasks and projects simultaneously • Ability to interact effectively with all levels of the company • Ability to use a systematic approach in solving problems through analysis and evaluation of alternative solutions • Ability to work effectively in a diverse work group and collaborate with multiple cross functional teams • Ability to work independently with a high degree of accuracy, thoroughness, and professionalism • Excellent interpersonal skills to include oral and written communication • 2 years minimum related work experience • Associate’s degree in business or other related field or an equivalent combination of education and experience (preferred) • Experience with Workday, Human Resources Management Systems (HRMS), iCIMs tracking and onboarding, or similar programs • Experience with Dimensions or other payroll related systems

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Continuous learning • Support for life both in and outside of work

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