Senior Manager, Customer Retention

Job not on LinkedIn

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $150k - $175k / year

⏰ Full Time

🟠 Senior

🔄 Customer Retention Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Develop and implement strategies to increase member retention, renewal performance, and lifetime value for the DentalPlans.com member base • Own the customer relationship management (CRM) platform • Own lifecycle and renewal communications strategy • Own retention performance analytics • Coordinate cross-functionally with Contact Center, Product, and Business Insights teams • Use subscriber metrics, audience cohorts, and segment behaviors to improve engagement and renewal rates and reduce churn • Manage a team of retention marketers • Own retention strategy and revenue targets tied to voluntary member renewal across Web and Call Center channels • Own CRM segmentation and personalization strategy and direct the platform enhancement roadmap • Translate retention risk, member health scoring, and renewal performance data into leadership-ready recommendations • Build and maintain forward-looking renewal revenue forecasts by channel and drive tactical responses to close gaps • Direct multi-channel campaigns across the member journey from onboarding through win-back • Synthesize voice-of-customer signals and partner with Product on member portal and renewal-funnel improvements • Partner with Contact Center on agent-facing retention scripts and renewal handling practices

🎯 Requirements

• 10+ years of marketing experience, including 5+ years in customer retention or subscriber Marketing lead role • 5+ years of management experience • Experience in DTC / B2C • Typically, a bachelor’s degree or global equivalent in related discipline • Quantifiable track record of moving a primary retention and/or LTV metric at scale • Demonstrated analytical rigor and experience turning cohort, segmentation, or health-scoring data into prioritized retention actions • Strong knowledge and experience with CRM platforms such as HubSpot or Salesforce, including segmentation, automation and personalization • Strong analytical, communication and organizational skills • Outstanding presentation and public speaking skills • Outstanding independent decision-making, analysis and problem-solving skills • Proficient in Microsoft Excel, Outlook, PowerPoint, and Word • Ability to communicate effectively with senior management and key stakeholders • Fluency in subscription mechanics is a plus • Master’s degree or global equivalent is a plus • Authorized to work in the United States without current or future employer sponsorship • Must be able to work within the United States; Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories • Up to 10% travel as needed

🏖️ Benefits

• Health coverage • Retirement savings with company match • Paid time off (PTO) • Paid parental leave • Wellbeing resources • Education support • Medical, Dental and Vision Coverage • 401K Plan with Company Match • Short Term Disability • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities • Target bonus (eligible; not included in posted base salary range)

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