Senior Manager, Strategic Operations – Technology Strategy & Roadmap

Job not on LinkedIn

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $90k - $120k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

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Hilton

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1919

🏨 Hospitality

✈️ Travel

Hospitality • Travel

Hilton is a global hospitality company that operates and franchises a large portfolio of hotels and resorts across the Americas, Europe, the Middle East, Africa, and Asia Pacific. The provided information focuses on careers and team member resources — highlighting hotel, corporate, and student/early-career paths, benefits, locations, and multilingual support — reflecting Hilton’s role as an international employer in the lodging and guest-services industry. Hilton’s core business centers on providing accommodations, guest experiences, and hospitality services worldwide.

📋 Description

• Lead strategic technology planning for RMCC Americas • Develop and maintain RMCC's multi-year technology roadmap across data systems, reporting, automation, workflow tools, and commercial support platforms • Translate RMCC business strategy, operating model needs, and stakeholder priorities into sequenced technology capabilities, roadmap themes, and delivery recommendations • Lead annual and quarterly technology planning processes evaluating demand, capacity, dependencies, risks, benefits, and business value • Assess current-state tools, reporting environments, workflows, and data systems to identify modernization opportunities, simplification needs, and future capability gaps • Partner with Technology, Data, Product, RMCC, Commercial, Enterprise, and external vendor stakeholders to align solutions with enterprise standards and operational needs • Prepare executive-ready roadmap materials, decision frameworks, investment recommendations, and prioritization options • Facilitate roadmap planning and prioritization forums • Create decision materials clarifying options, impacts, dependencies, and recommended next steps • Influence partners to advance roadmap priorities, resolve blockers, and maintain alignment with RMCC's commercial strategy • Own current-state and future-state assessments • Develop KPI and value-realization frameworks • Prepare transition planning materials for delivery, implementation, adoption, and operational support • Report to the Director of Strategic Operations

🎯 Requirements

• Seven (7) years of professional work experience • Four (4) years of experience supporting technology strategy, roadmap planning, data systems, reporting platforms, automation, analytics tools, or technology-enabled business operations • Three (3) years of experience leading teams and cross-functional technology initiatives in an enterprise environment • Experience translating business strategy and stakeholder needs into technology capabilities, roadmap priorities, sequencing recommendations, and executive decision materials • Travel up to 10% • Five (5) years of professional work experience in Technology or related field • Bachelor's Degree, or Associate's Degree plus 6+ years of Technology-related experience, or High School Degree/GED plus 12+ years of Technology-related experience • Strong prioritization and team management capabilities • Strong partner-management skills to translate business needs into technical solutions

🏖️ Benefits

• 110 nights of deeply discounted hotel travel, with room rates as low as $40/night through the Go Hilton travel program • Employee stock purchase program with Hilton shares available at a 15% discount • Paid parental leave for eligible Team Members, including partners and adoptive parents • Personalized caregiving concierge services • Crisis Concierge support • Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members • Generous paid time off (PTO) • Health and welfare benefits, including health plans, dental coverage, and vision coverage • Retirement plans • Eligibility for the Hilton Annual Incentive (Bonus) Plan • Remote work arrangement