Staff Field Reliability Engineer

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Honeycomb.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Honeycomb. io is an observability platform designed to provide comprehensive insights into application performance. It unifies logs, metrics, and traces into a single data type, allowing engineers to quickly diagnose and resolve issues. Honeycomb. io offers features like distributed tracing, anomaly detection, and service maps to help teams enhance system visibility and operational efficiency. It integrates with popular cloud services like Amazon Web Services and Kubernetes, and supports technologies such as OpenTelemetry. Honeycomb. io aims to enable engineering teams to deploy confidently, reduce incident response times, and improve overall productivity.

📋 Description

• Define architecture and operational standards for Refinery as a Service and Honeycomb Private Cloud across multiple AWS accounts and regions • Architect Terraform modules, Helm charts, and deployment automation • Set technical direction for instrumentation, monitoring, and operation of managed infrastructure • Own capacity planning, scaling strategy, upgrade sequencing, and cost optimization across multi-region AWS environments • Build platforms and automation that enable the FRE team to scale • Serve as final technical escalation point for novel, high-stakes customer situations • Resolve infrastructure and observability issues involving distributed systems, Kubernetes, AWS networking, and polyglot service meshes • Partner with customer SRE, platform, and engineering leadership on escalations and architecture redesigns • Provide senior incident command for managed services • Build playbooks, diagnostic frameworks, and tooling • Shape Honeycomb's OpenTelemetry open-source strategy and represent Honeycomb in OpenTelemetry SIGs • Build reference architectures and integration guides • Lead contributions to Honeycomb open-source projects • Act as final technical authority for Solutions Architects on complex deals and production troubleshooting • Lead architecture reviews, SLO workshops, instrumentation deep-dives, POCs, and pilots • Drive roadmap prioritization based on strategic customer needs • Build internal tools and UIs for the FRE function • Drive alignment across Solutions Architecture, Customer Success, Support, Product, and Engineering • Manage trade-offs across the FRE charter • Mentor IC3/IC4 engineers on technical scope and career development • Communicate with Honeycomb leadership and customer C-suite

🎯 Requirements

• 9+ years in engineering, SRE, infrastructure, DevOps, or equivalent, with demonstrated Staff-level technical scope and impact • Deep hands-on Kubernetes experience, with EKS strongly preferred • Strong AWS expertise across EC2, EKS, ECS, ALB/NLB, VPC, PrivateLink, IAM, S3, and Route53 • Fluency in multi-account architecture design, service quotas, and cost optimization strategy • Senior incident command experience, including incident response, triage, and postmortem process improvements • Infrastructure as Code mastery with Terraform, Helm, Chef, and Ansible • Deep observability expertise in structured logging, distributed tracing, metrics, SLOs/SLIs, and instrumentation lifecycle • Strong command of OpenTelemetry SDK, Collector architecture, processors, exporters, and semantic conventions, with public community contribution and leadership • Proficiency in at least two of Go, Python, Java, TypeScript/Node.js, and .NET • Excellent executive communication skills • Ability to set direction in ambiguous, high-pressure situations and build structures enabling independent operation • Visa sponsorship or visa transfers are not currently supported • Must verify identity and eligibility to work

🏖️ Benefits

• Generous equity with employee-friendly stock program • Transparent pay based on levels relative to experience • Unlimited PTO • Distributed-first mindset and culture • Home office, co-working, and internet stipend • Full benefits coverage for employees, with additional coverage available for dependents • Up to 16 weeks of paid parental leave, regardless of path to parenthood • Annual development allowance