Senior Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k - $175k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Horizon3. ai is a cybersecurity company that specializes in autonomous penetration testing through its platform, NodeZero. The company's mission is to proactively identify and address attack vectors before they can be exploited, allowing organizations to continuously assess their security posture across various environments including cloud, IoT, and on-premises systems. Founded by veterans from the US Special Operations and National Security sectors, Horizon3. ai offers a self-service SaaS solution that provides organizations with insights into their security vulnerabilities without requiring persistent or credentialed agents.

📋 Description

• Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of the NodeZero cybersecurity solution • Develop deep product expertise and serve as a trusted adviser on NodeZero features and benefits • Understand customers’ cybersecurity requirements and tailor offerings to their needs • Advocate for customers by relaying feedback to internal teams to improve products and services • Guide clients through onboarding and help them maximize value from NodeZero • Proactively identify customer needs and challenges and suggest solutions that improve customer experience and cybersecurity posture • Use customer usage data to identify major risks, upsell opportunities, and annual renewals • Conduct regular customer success check-ins and quarterly business reviews • Align with customers on strategic initiatives and gain executive stakeholder buy-in

🎯 Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment • In-depth knowledge of cybersecurity practices and principles • Relevant certifications such as CompTIA Security+ or CISSP preferred • Strong technical expertise in information technology and cybersecurity • Exceptional communication, interpersonal, and customer service skills • Strong analytical skills to identify user trends and discern customer needs • Experience with CRM software such as Salesforce or HubSpot • Experience with Customer Success software such as Gainsight or ClientSuccess • Ability to work independently and in a team • Excellent problem-solving skills • Legally authorized to work in the United States • Must be able to work within Eastern, Central, Mountain, or Pacific time zones

🏖️ Benefits

• Inclusive culture and diverse, collaborative team • Career development opportunities • Collaborative environment encouraging creativity and out-of-the-box thinking • Remote and hybrid work models depending on role and location • Equity package in the form of stock options for all full-time roles • Health, vision, and dental insurance for employees and families • Flexible vacation policy • Generous parental leave