LNP Provisioning Specialist

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Hotwire Communications Ltd

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Hotwire Communications Ltd is a fiber‑optic telecommunications company operating under the Fision brand that builds and operates 100% fiber networks to deliver high‑speed, symmetrical gigabit internet to residential communities and business customers. The company provides bundled connectivity services — including managed Wi‑Fi, TV, digital phone, security, and home automation — for single‑family homes, multifamily and HOAs, hospitality, student housing, senior living, and other enterprise customers across multiple U. S. states. Hotwire emphasizes concierge‑level customer service, scalable network infrastructure, and enterprise-grade solutions for community-wide deployments.

📋 Description

• Process, provision, and track voice service orders from initiation through completion • Coordinate local number porting (LNP), including port-in and port-out requests • Communicate with customers, vendors, and internal teams to monitor progress and resolve issues • Respond to regulatory or legal requests associated with customer services • Track critical dates, system notes, and workflow updates • Use vendor-supported provisioning platforms and internal systems • Operate voice processing services and assist with troubleshooting • Coordinate LNP projects and seamless port transitions • Provision new voice services and modify existing customer services • Maintain tracking records, logs, and provisioning and porting documentation • Prepare complete order packets and workflow materials • Escalate priority issues to meet project timelines • Serve as a subject matter expert on LNP processes and voice provisioning • Perform other duties assigned by the Supervisor

🎯 Requirements

• Exceptional interpersonal and verbal communication skills • Working knowledge of VoIP technologies and terminology • Experience with LNP processes, number porting procedures, and regulatory requirements • Familiarity with VoIP devices and equipment, including ATA, eMTA, ONT, Adit, and ADTRAN • Industry-related experience preferred • Understanding of basic billing concepts • Ability to manage, track, and maintain databases and workflow tools • Proficiency in Microsoft Office Suite, especially Excel • Ability and willingness to work a flexible full-time schedule, including weekends and holidays as needed • Ability to perform essential duties satisfactorily

🏖️ Benefits

• Comprehensive Healthcare/Dental/Vision Plans • 401K Retirement Plan with Company Match • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) • Paid Volunteer Time • Paid Parental Leave • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire • Discounted service offerings for high-speed internet, video service, phone, and security service • Employee Referral Bonuses • Exclusive Entertainment Discounts/Perks