Onboarding Specialist

Job not on LinkedIn

🕒 Yesterday

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Granum

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🔌 API

👥 B2C

☁️ SaaS

API • B2C • SaaS

Granum is an online image hosting and sharing service that lets users upload, organize, and embed images and albums. It supports drag-and-drop uploads, direct image links, BBCode/HTML embed codes, configurable auto-delete timers, and a freemium/Pro subscription with higher limits and API access. The platform emphasizes easy sharing, multilingual support, and simple account management with privacy controls and terms of service.

📋 Description

• Serve as the primary point of contact for new clients throughout their first 30–90 days of onboarding • Build initial client relationships and guide customers through the onboarding process • Conduct virtual one-on-one training sessions on the platform and services • Help clients apply the platform to their specific business needs and drive early product adoption • Identify client needs, track progress, and proactively address potential roadblocks • Offer consultative solutions to reduce churn and improve customer satisfaction and loyalty • Maintain accurate client records, interactions, milestones, and documentation across platforms • Support cross-functional visibility and data-informed decisions

🎯 Requirements

• 3+ years of experience in a SaaS environment, ideally in a customer-facing role • Exceptional communication and interpersonal skills with a client-first mindset • Ability to simplify complex ideas, actively listen, build trust, and align internal teams • Strong organizational and time management skills • Ability to manage multiple onboarding projects and timelines simultaneously • Experience with CRM/customer success tools such as Salesforce, ChurnZero, Gainsight, or HubSpot is preferred • Proficiency in Google Workspace and Microsoft Office Suite • Additional knowledge of AI platforms is an added benefit • Ability to multitask and succeed in a fast-paced, client-focused environment • Familiarity with landscaping, arborist, or field service operations is an asset • French or Spanish language proficiency is an asset • Ability to travel within Canada and the U.S. • Must have proper work authorization to work for any employer in Canada or the U.S. without company sponsorship

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with multiple plan options for U.S. employees • HSA/FSA accounts • Disability and life insurance • Employer-funded HSA-based benefits plan with drug, dental, and mental health coverage for Canadian employees • 401(k) matching for U.S. employees • RRSP matching for Canadian employees • Career development conversations • Support for tools, courses, and resources • Unlimited Paid Time Off • Paid company holidays • Company-wide winter break from December 24 to January 1 • Collaborative, supportive, fun team culture