Data and Quality Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $98.6k - $167.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 $30M Grant on 2021-03

Healthcare • Logistics • Marketing

ICF is a global consulting and technology services company that helps government and commercial clients tackle complex challenges. The firm provides expertise in areas such as Federal IT modernization, energy and utilities, public health, climate resilience, disaster management, and transportation. ICF leverages data and analytics, artificial intelligence, and cybersecurity to deliver innovative solutions. With a strong commitment to corporate citizenship and sustainability, ICF supports social programs and community development, aiming for a sustainable, low-emissions future. The company operates worldwide, with significant presence in Europe through its offices in Belgium, Spain, and the UK.

📋 Description

• Lead contract data collection, reporting, data governance, quality management, and performance monitoring activities • Develop data standards, reporting protocols, documentation requirements, and performance measurement processes • Support the Quality Management Plan, data governance policies, and performance reporting framework • Manage data validation, quality assurance, quality control, audits, and data integrity monitoring • Monitor KPIs, AQLs, service timelines, contract deliverables, and compliance requirements • Oversee data management systems, dashboards, reporting tools, and business intelligence solutions • Develop executive dashboards, Power BI reports, performance scorecards, and data visualizations • Collect, analyze, and report quantitative and qualitative data from surveys, interviews, focus groups, stakeholder feedback, and administrative systems • Conduct trend, root cause, performance, and predictive analyses • Develop monthly, quarterly, annual, and ad hoc reports for federal stakeholders and project leadership • Translate complex data into actionable insights and recommendations • Lead Continuous Quality Improvement activities, quality reviews, monitoring, corrective action plans, and performance improvement initiatives • Support federal performance reviews, audits, monitoring visits, quality assessments, and contract compliance efforts • Collaborate with IT on data integrations, API connections, workflow automation, data security, and reporting enhancements • Coordinate reporting across legal, operations, intake, psychosocial, language services, and pro bono teams • Supervise and mentor data reporting, quality management, data analysis, reporting, and quality staff

🎯 Requirements

• Bachelor's degree in Data Science, Statistics, Public Health, Social Sciences, Evaluation, Information Systems, Public Administration, Business Analytics, or a related field, plus 8+ years of relevant experience • OR Master's degree in a related field and 6+ years of relevant experience • Experience developing and managing dashboards, reports, and performance monitoring tools using Power BI, Tableau, or similar platforms • Quantitative and qualitative data analysis experience • Experience managing large-scale data collection and reporting systems • Experience implementing quality assurance, quality control, compliance monitoring, and continuous quality improvement processes • Experience supervising technical and/or quality management staff • Experience managing multiple reporting, compliance, and quality oversight activities simultaneously • Experience supporting complex federal, state, or large-scale nonprofit programs • Experience monitoring contractual performance metrics, service-level requirements, and corrective action plans within a federally funded program • Preferred experience with ORR, ACF, DOJ, HHS, or other federal programs • Preferred experience supporting legal services, child welfare, refugee, immigrant, human services, health, or social service programs • Experience with Quality Management Plans, QASPs, CQI frameworks, or performance management systems • Experience with data governance, audit methodologies, compliance monitoring, and performance measurement systems • Experience developing executive-level reports, dashboards, and presentations for federal clients • Experience with Microsoft Power Platform, including Power BI, Power Automate, SharePoint, and Dataverse • Experience conducting satisfaction surveys, qualitative analyses, stakeholder feedback reviews, and mixed-methods evaluations • Knowledge of federal reporting requirements, privacy standards, records management, and data security practices • Experience with API integrations, ETL processes, SQL, and cloud-based reporting environments • Ability to obtain and maintain a Public Trust • Strong leadership, supervision, team management, analytical, organizational, communication, presentation, and problem-solving abilities • Ability to manage multiple priorities and collaborate with technical teams, program leadership, service providers, subcontractors, and government stakeholders

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs • Confidential accommodation support • Full-time employment compensation range of $98,614.00–$167,644.00