Patient Insights Manager

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🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ICON plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ICON plc is a global provider of clinical, consulting, and commercial services across various sectors in the healthcare and pharmaceutical industries. They offer a wide range of clinical solutions, including decentralised clinical trials, cardiac safety solutions, early clinical laboratories, and medical imaging. ICON also provides technology solutions that support drug development from early phases to post-marketing. Their therapeutic expertise spans cardiovascular, oncology, internal medicine, and more, with a strong focus on transformative therapies like cell and gene therapies and biosimilars. ICON is recognized as a leading Contract Research Organisation (CRO), regularly providing thought leadership and contributing to industry publications and events. Their services are tailored to optimize clinical trials, offer regulatory intelligence, and deliver real-world evidence through robust data analysis and patient-centric solutions.

📋 Description

• Coordinate SPFQ implementation across assigned clinical studies • Maintain implementation plans, timelines, milestones, risks, and action logs • Serve as the day-to-day operational contact for study teams and vendors • Monitor vendor deliverables and escalate performance or quality concerns • Ensure required documentation is complete, current, and traceable • Coordinate data collection, aggregation, and routine reporting • Conduct descriptive analysis and trend review using established methods and templates • Summarize participant feedback and identify recurring themes, potential burden signals, and operational risks • Prepare reports and presentations for PCDE and study-team review • Partner with analytical or technical experts when advanced statistical analysis is required • Apply established thresholds and escalation pathways • Document recommendations, decisions, owners, and follow-up actions • Track implementation of agreed actions and summarize outcomes • Escalate significant participant-experience or trial-execution signals to the PCDE lead • Support development and maintenance of work instructions, templates, process maps, and training materials • Recommend process improvements based on implementation experience • Follow applicable GCP, privacy, data-integrity, and internal quality requirements • Maintain inspection-ready operational documentation and support audits or inspections as requested • Track metrics including response rates, completion rates, timeliness, recurring themes, and action closure • Support periodic program reviews and continuous-improvement discussions • Provide operational data to support assessment of SPFQ value and scalability • Support the lead of Patient Centered Development & Experience as requested

🎯 Requirements

• Approximately 3–5 years of relevant experience in clinical research, clinical operations, patient engagement, project management, or related work • Experience coordinating cross-functional activities and external vendors • Experience reviewing survey, participant-feedback, patient-reported, or operational data preferred • Ability to perform descriptive analysis and identify trends • Advanced statistical or data-science expertise beneficial but not required • Proficiency with Excel, data visualization, and presentation tools • Experience with Power BI or Tableau helpful but not essential • Working knowledge of ICH-GCP, privacy, documentation, and data-integrity principles • Strong organization, communication, issue management, and follow-through • Highly self-directed and proactive, with ability to work independently, exercise sound judgment, manage competing priorities, and drive deliverables forward with appropriate autonomy • Legal right to work in the country where the role is based

🏖️ Benefits

• Competitive base salary and performance related incentives • Health and wellbeing programmes including medical, dental, and vision coverage where applicable • Retirement and pension plans • Life assurance and disability coverage • Employee assistance programmes and wellbeing resources • Learning and development opportunities through structured training and career pathways