Patient Account Associate II

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Provide extraordinary, friendly, courteous, and professional service to customers • Identify appropriate payment details and save backup documentation as appropriate • Research, validate, and adjust payment postings • Follow up according to procedures and policies to resolve accounts • Use resources to find payment documentation and interpret payer contracts to ensure account codes match contracts • Initiate payer recoupments, payer refunds, and patient refunds where applicable • Navigate payer claim portals and understand payer functionality • Communicate effectively orally and in writing • Operate computers, office equipment, and software • Train new and existing associates • Identify payment, payer behavior, system, and workflow trends and escalate issues timely • Assist leadership with mentoring peers and new hires

🎯 Requirements

• High School Diploma or equivalent (GED) required • One (1) year of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up) required • Knowledge of Medicaid and Medicare billing regulations required • Two (2) years of experience in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections) preferred • Advanced knowledge of revenue cycle and health insurance payers • Reading and understanding payer contracts • Advanced knowledge of Coordination of Benefits • Advanced knowledge of reading EOB • Advanced knowledge of medical terminology • Knowledge of payment handling • Knowledge of HIPAA regulations • Computer literacy and ability to operate computers, office equipment, and software • Effective written and verbal communication • Ability to read computer monitors and documents in English • Ability to navigate various payer claim portals and understand payer functionality • Ability to recognize true overpayments from false credits • Ability to identify trends in payer behavior, system, or workflow issues and escalate timely • Ability to assist with mentoring peers and new hires • Ability to remain sitting or standing for long periods and perform occasional lifting, bending, kneeling, and reaching • Ability to comply with remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and company equipment

🏖️ Benefits

• Flexible work options where approved and stated in the job posting • Generous benefits package covering programs for wellness, health, security, connection, and engagement • Company equipment and remote work support referenced in remote work expectations