Associate HR Business Partner – Care

🕒 September 16

🇺🇸 United States – Remote

💵 $74.6k - $94k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Included Health

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Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Serve as a primary point of contact and trusted advisor for leaders within the Care organization • Coach and partner with Supervisors and Managers on people-related matters • Own performance-management work for assigned leaders and teams, including coaching, documentation, corrective action, performance improvement plans, annual follow-through, and related follow-through • Advise leaders through complex performance, conduct, and policy matters • Strengthen leader capability through guidance, coaching, tools, real-time feedback, training, and templates • Manage expectations with leaders and cross-functional partners by clarifying roles, timelines, risks, decisions, and next steps • Analyze data and trends to identify opportunities, risks, and inconsistencies and translate insights into recommendations • Develop and improve performance-management resources, processes, and communications • Provide employee-relations support and assist employees and leaders in resolving workplace concerns • Act as a subject matter expert on performance management, workplace concerns, reasonable accommodations (ADA), wage and hour compliance, and involuntary terminations • Build collaborative relationships with Talent Management, HR Operations, Compliance, Talent Acquisition, Learning & Development, and Legal • Develop and implement strategies, programs, and policies to enhance employee engagement, leader effectiveness, and organizational performance • Navigate ambiguity and shifting needs using sound judgment to prioritize work and move matters forward

🎯 Requirements

• 2+ years of progressive experience in HR business partnering, employee relations, or performance management • Experience working in high-volume, frontline, or contact center environments, including support for non-exempt employees • Demonstrated ability to coach and advise leaders through performance management, including feedback, documentation, corrective action, and performance improvement plans • Strong understanding of employment laws and HR best practices • Proven ability to build trusted, collaborative relationships and influence leaders across levels and functions, providing clear, direct, and practical advice • Strong problem-solving and communication skills, including the ability to manage expectations, translate complex issues into practical recommendations, and move work to resolution • Strong judgment, attention to detail, and discretion when handling sensitive matters • Bachelor’s degree in Human Resources, Business Administration, or a related field preferred • Experience in a healthcare organization preferred

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options, including disability insurance • Paid Time Off (PTO) • Discretionary Time Off (DTO) • 12 weeks of 100% Paid Parental leave • Fertility coverage • $25,000 for surrogacy/adoption • Paid leave for failed treatments, adoption or pregnancies • Work-From-Home reimbursement to support team collaboration home office work

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