Customer Onboarding Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instinct Science

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2022-11

Healthcare • Healthcare Insurance • Software

Instinct Science is a company that specializes in cutting-edge veterinary software designed to enhance the operational efficiency and patient care of the world's leading animal hospitals. At its core, Instinct offers an Electronic Medical Record (EMR) platform that integrates digital treatment sheets, streamlining workflows and reducing errors. The software serves emergency and specialty hospitals, corporate groups, and university teaching centers by providing features such as automated billing, drug calculators, patient safety warnings, and hospital-wide communication boards. Founded by veterinary professionals, Instinct is committed to creating intuitive and tailored solutions for modern veterinary practices, ultimately aiming to improve patient outcomes and staff efficiency.

📋 Description

• Serve as primary point of contact for assigned onboarding projects from signed contract through go-live and handoff to the active CS team • Build, manage, and enforce project plans with clear milestones, dependencies, and accountability, targeting go-live within the 8-week SLA • Identify project risks proactively and escalate effectively to hospitals, the Team Lead, and internal teams • Coordinate Implementation Specialists, Training Specialists, integration partners, and Medical Review • Act as a trusted advisor to hospital leaders throughout implementation • Communicate with practice owners, medical directors, and hospital administrators • Lead workflow discovery and design sessions, translating clinical and operational processes into Instinct-configured workflows • Coordinate lab, imaging, and pharmacy integrations to ensure technical readiness • Maintain expertise in Instinct product capabilities and configuration options • Coordinate training so it is scoped, scheduled, and delivered appropriately before go-live • Manage multiple onboarding projects while keeping implementations on track, on time, and on scope

🎯 Requirements

• Direct experience working in or closely with veterinary hospitals — clinical, operational, or administrative — required • 2–4+ years managing customer-facing implementation or onboarding projects, ideally in SaaS or health technology • Strongly preferred: existing knowledge of Instinct's configuration and workflow capabilities • Demonstrated ability to manage relationships across multiple levels of a customer organization, including executives • Comfortable coordinating software integrations, data requirements, and configuration discussions • Ability to build and enforce project plans with milestones, dependencies, and accountability • Ability to coordinate integrations, training, and multiple internal workstreams • Strong consultative communication and executive presence • Technical aptitude

🏖️ Benefits

• Medical, dental and vision benefits • 401K with match • Owner-like flexibility over work and time-off • Time to innovate and Flow State Fridays • Generous stipend usable for almost anything • All-expense-paid time throughout the year together • Annual retreat • Supportive and caring work environment

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