Renewal Manager – K-12

🕒 October 9

🇺🇸 United States – Remote

💵 $110k - $137k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

Education • SaaS • Artificial Intelligence

Instructure is an educational technology company that provides various digital tools and platforms to enhance and streamline teaching and learning experiences across different educational levels, from K-12 to professional education. Central to their offerings is the Canvas Learning Management System (LMS), which serves as a comprehensive hub for educators and students to connect and communicate effectively. Instructure also offers additional tools such as Canvas Studio and Canvas Catalog, as well as data-driven insights through Intelligent Insights that utilize AI to improve educational outcomes. The company's products are designed to support evidence-based decision-making, optimize technology usage, and foster impactful results in educational environments.

📋 Description

• Directly manage, coach, and develop a team of Renewal Representatives • Provide regular feedback, performance evaluations, and career development planning • Drive team engagement and foster a collaborative, high-performance culture • Develop and deliver training in negotiation, customer retention, and upsell/cross-sell strategies • Lead recruitment, onboarding, and professional growth of team members • Oversee portfolio performance and identify growth opportunities • Serve as final escalation point for complex or high-value renewals • Negotiate directly with customers when necessary • Collaborate with Sales, Customer Success, and Finance teams • Develop and refine renewal process, data integrity, and operational effectiveness strategies • Monitor and analyze renewal KPIs and deliver recommendations to leadership • Lead team participation in Quarterly Business Reviews and present performance data to senior stakeholders • Manage cross-functional initiatives focused on retention, workflow improvements, and team effectiveness • Apply project management methodologies to scope, track, and deliver projects • Optimize team workflows for productivity and scalability

🎯 Requirements

• Minimum 7 years of experience in renewals, account management, or customer success • At least 3 years in a leadership role • Experience successfully managing teams and driving customer retention and revenue growth • Leadership and coaching abilities with a record of building and developing high-performing teams • Advanced negotiation skills • Experience managing high-value, multi-product, and complex customer accounts • Strategic planning and process improvement experience • Proficiency in Salesforce • Proficiency in Gainsight and Clari • Proficiency in project management software such as Asana or Jira • Strong analytical skills • Excellent communication and interpersonal skills • Must pass a background check • Candidates may be required to verify legal name, current physical location, contact number, and residential address

🏖️ Benefits

• Competitive compensation • Full-time employee ownership program • Flexible work culture • Generous time off, including local holidays and annual “Dim the Lights” period • Comprehensive wellness programs and mental health support • Learning and development resources • Professional development tools • Tuition reimbursement • Technology and tools needed to do your best work • Motivosity employee recognition program • Inclusive, supportive culture

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