Support Engineer

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $113k - $153k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Own complex technical problems and top-tier technical escalations through resolution • Respond to developer support requests involving the API and developer environment • Partner with Support, Success, Onboarding, and Engineering through Slack and weekly meetings • Improve customer experiences and product quality • Participate in the development cycle and flag supportability issues before features ship • Become the go-to expert for specific platform domains • Build tools, scripts, and automations to expand customer experience team capabilities • Create internal tools that help Product Support scale without requiring engineering involvement for every issue

🎯 Requirements

• 4+ years in technical support, solutions engineering, or a customer-facing engineering role at a fast-paced SaaS company • Deep working knowledge of SQL, REST APIs, cURL, Postman, logs, and debugging methods • Comfort building and maintaining internal tools or scripts in Python, JavaScript, or similar • Strong familiarity with POS systems, payments, or hardware-integrated platforms highly preferred • Track record of owning a technical area or system end to end, including escalations, documentation, and cross-functional collaboration • Comfort with sprint planning and engineering rituals • Ability to turn supportability concerns into actionable input for engineers • Ability to identify incident patterns, anticipate risk, and drive preventative improvements • Sound judgment on high-impact decisions based on customer impact, risk, and business needs • Clear, effective communication of complex technical concepts • Trainer’s mindset to mentor and elevate others • Growth mindset and passion for continuous improvement and scalable support systems • Experience with Jira, Zendesk, Intercom, Retool, Zapier, n8n, CI/CD pipelines, agile scrum, git/GitHub, and SaaS architecture is a plus • Bachelor’s degree in Computer Science, IT, or a related field preferred • Equivalent professional experience will be considered

🏖️ Benefits

• Competitive base pay and performance bonus eligibility • Equity participation for all full-time employees • Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage • Annual $1,200 HSA employer contribution for eligible plans • 100% covered dental, vision, life, and disability insurance • 12 weeks of fully paid U.S. parental leave • Flexible paid time off • 10 U.S. company holidays • Fully remote work • $200 home office setup allowance • $50 monthly WFH reimbursement • $200 quarterly Boulevard Bucks for well-being and industry connection • One Medical membership • Employee Assistant Program