Onboarding Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

Where this job comes from

Posted on Kaseya's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Kaseya

Kaseya

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $2M Venture Round on 2020-07

Cybersecurity • SaaS • Enterprise

Kaseya is a global provider of IT management software that offers a comprehensive suite of solutions designed to enhance the efficiency and security of IT operations for managed service providers (MSPs) and IT departments. With features that include endpoint management, cybersecurity, backup and recovery, and compliance management, Kaseya empowers organizations to automate processes, reduce costs, and protect critical data in a technology-driven environment. The platform leverages AI to streamline IT management, enabling teams to focus on strategic initiatives and improve service delivery.

📋 Description

• Encourage partners to engage with and participate in MSP Enablement programs soon after the point of sale • Set milestones for new program participants and influence Peer group placement by communicating known information to program management and operations functions • Run one-to-one and one-to-many meetings to integrate peer members into assigned groups • Update systems for communication and relationship management • Train partners to use MSP Enablement platforms and access required software and content • Track members post-onboarding to support their success • Provide feedback and assist with process improvements • Assist with event production by attending in-person and virtual peer quarterly events as needed

🎯 Requirements

• Proven experience in onboarding, customer service, or a related field • Excellent communication and interpersonal skills • Strong organizational and time-management abilities • Proficiency in using CRM systems and other relevant software • Ability to work independently and as part of a team • Flexibility to attend in-person and virtual events as required

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