Digital Employee Experience Engineer – DEX

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $92.3k - $166.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls • Ensure platform stability, scalability, performance, security, and data integrity • Manage platform governance, access controls, compliance requirements, and operational standards • Lead platform upgrades, feature adoption, and continuous improvement initiatives • Develop and maintain technical documentation, training materials, and operational playbooks • Consult with cross-functional teams to promote Nexthink capabilities • Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows • Build proactive and reactive automations to resolve endpoint, application, and user experience issues • Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues • Create reusable automation frameworks and engineering standards • Design and implement integrations between Nexthink and enterprise platforms including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk, and other endpoint management, monitoring, and ITSM solutions • Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange • Develop dashboards, investigations, and reporting solutions for device health, application performance, collaboration experience, network quality, and employee sentiment • Utilize Nexthink Query Language (NQL) and platform analytics to identify trends, root causes, and automation opportunities • Deliver operational and executive-level reporting demonstrating DEX program effectiveness and business value • Translate telemetry and user experience data into actionable recommendations • Design and manage Nexthink Campaigns to gather employee feedback, measure sentiment, and drive digital adoption • Support organizational change initiatives through targeted communications and guided remediation workflows • Partner with support, engineering, End User Computing, Infrastructure, Security, Service Management, and other teams to improve digital employee experiences • Contribute to DEX strategy, roadmap, and maturity initiatives • Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation • Stay current on Nexthink capabilities, automation technologies, and industry best practices

🎯 Requirements

• US Citizenship is required • Bachelor's degree in Information Technology, Computer Science, or Engineering, coupled with 10 or more years of relevant experience; equivalent relevant experience may be considered in lieu of a degree • 5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform • 10+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments • Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints • Strong hands-on expertise with Nexthink Remote Actions, Investigations and Dashboards, Campaigns and Alerts, Application Experience and Software Metering, and Nexthink Query Language (NQL) • Advanced scripting and automation experience using PowerShell (required) • Bash/Shell scripting (preferred) • Experience designing and developing automated remediation and self-healing solutions • Experience building integrations using APIs, web services, and automation platforms • Experience integrating Nexthink with ServiceNow, Moveworks, or similar products • Strong understanding of endpoint management (Intune, SCCM, Jamf, etc.), Microsoft 365, Active Directory / Entra ID, and endpoint security and compliance practices • Strong analytical, troubleshooting, and root-cause analysis skills • Experience analyzing large datasets and converting insights into actionable improvements • Experience working in complex enterprise environments with cross-functional engineering and operations teams • Preferred: Nexthink certification(s), Nexthink AI Drive and Adopt, ServiceNow ITSM/ITOM/asset management, Splunk or other observability platforms, DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs)