Digital Employee Experience Engineer, DEX

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $107.9k - $195.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls • Ensure platform stability, scalability, performance, security, and data integrity • Manage platform governance, access controls, compliance requirements, and operational standards • Lead platform upgrades, feature adoption, and continuous improvement initiatives • Develop and maintain technical documentation, training materials, and operational playbooks • Consult with cross-functional teams to promote Nexthink capabilities • Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows • Build proactive and reactive automations for endpoint, application, and user experience issues • Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues • Create reusable automation frameworks and engineering standards • Identify opportunities to reduce manual support effort and improve operational efficiency through automation • Design and implement integrations between Nexthink and enterprise platforms including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk, and other endpoint management, monitoring, and ITSM solutions • Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange • Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows • Ensure integrations align with enterprise architecture, security standards, and governance requirements • Develop dashboards, investigations, and reporting solutions for device health, application performance, collaboration experience, network quality, and employee sentiment • Utilize Nexthink Query Language (NQL) and platform analytics to identify trends, root causes, and automation opportunities • Deliver operational and executive-level reporting demonstrating DEX program effectiveness and business value • Translate telemetry and user experience data into actionable recommendations • Design and manage Nexthink Campaigns to gather employee feedback, measure sentiment, and drive digital adoption • Support organizational change initiatives through targeted communications and guided remediation workflows • Partner with support and engineering teams to improve employee technology experiences and adoption of enterprise tools • Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation • Partner with End User Computing, Infrastructure, Security, Service Management, and Engineering teams to improve digital employee experiences • Contribute to the organization's DEX strategy, roadmap, and maturity initiatives • Stay current on Nexthink capabilities, automation technologies, and industry best practices

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or Engineering, coupled with 10 or more years of relevant experience; equivalent relevant experience may be considered in lieu of a degree • 5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform • 10+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments • Experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints • Hands-on expertise with Nexthink Remote Actions, Investigations and Dashboards, Campaigns and Alerts, Application Experience and Software Metering, and Nexthink Query Language (NQL) • Advanced scripting and automation experience using PowerShell (required) • Bash/Shell scripting (preferred) • Experience designing and developing automated remediation and self-healing solutions • Experience building integrations using APIs, web services, and automation platforms • Experience integrating Nexthink with ServiceNow, Moveworks, or similar products • Strong understanding of endpoint management (Intune, SCCM, Jamf, etc.), Microsoft 365, Active Directory / Entra ID, and endpoint security and compliance practices • Strong analytical, troubleshooting, and root-cause analysis skills • Experience analyzing large datasets and converting insights into actionable improvements • Experience working in complex enterprise environments with cross-functional engineering and operations teams • US Citizenship is required

🏖️ Benefits

• Full-time remote work from any US based location