Account Director

🔥 4 minutes ago

🌵 Arizona, Illinois – Remote

🌵 Arizona – Remote 🌽 Illinois – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lessen

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏗️ Construction

📦 Logistics

💼 Consulting

💰 Debt Financing on 2023-01

Construction • Logistics • Consulting

Lessen is a company that simplifies and optimizes property management through technology and a network of qualified vendors. They provide maintenance solutions for commercial and residential properties, managing repairs, capital projects, and overall asset life cycles. With a focus on streamlining processes, Lessen helps reduce maintenance costs and improve property value. Their services cater to a wide audience including commercial occupiers and residential managers, as well as offering opportunities for vendors to grow their businesses. Lessen is known for its cutting-edge solutions like Lessen360™, and its recognition as a fast-growing private software company.

📋 Description

• Guide the strategic vision supporting Account Management within the Commercial department • Uncover growth opportunities, manage client concerns, and lead strategic initiatives • Collaborate with Sales, Field Operations, Centralized Services, Product Management, and Implementation teams • Understand client portfolios and tailor growth strategies • Serve as the primary contact for client communications and foster client relationships • Monitor market developments, client feedback, and industry shifts to frame growth strategies • Lead client retention efforts by ensuring service excellence and delivering timely solutions • Document client interactions, sales endeavors, and growth metrics • Achieve or exceed account growth and upsell targets • Collaborate with clients to keep projects within allocated budgets and adjust for unforeseen costs • Solicit client feedback on satisfaction and service needs • Monitor and report client KPI and success metrics

🎯 Requirements

• A minimum of 3-5 years in roles related to account management, sales, or customer success • Additional considerations made for experience focusing on property management • Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution • Exceptional communication, negotiation, and presentation skills • Proficiency in CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software • Financial analysis capabilities to make informed decisions based on financial data and profit margins • Conflict resolution expertise • Time management skills • Stakeholder management skills • A proactive mindset to identify challenges and capitalize on opportunities • Demonstrated capacity to work autonomously, prioritize tasks, and drive revenue growth through account management and sales strategies • Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction • Ability to engage cohesively with diverse teams to guarantee streamlined project execution

🏖️ Benefits

• Competitive compensation • Health, Dental, Vision, Life, Disability options • 401K retirement savings plan • Paid vacation, federal and floating holidays • Maternity/Paternity Pay • Career advancement opportunities • All the tools you'll need to be successful • Travel up to 25% of the time