Account Manager I

🔥 9 minutes ago

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Lightcast

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

📚 Education

🏛️ Government

Enterprise • Education • Government

Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.

📋 Description

• Build and maintain strong relationships with an assigned portfolio of customer accounts • Partner with customers to understand their goals and deliver solutions that drive success • Manage account renewals and identify cross-sell and upsell opportunities • Support customer onboarding, adoption, and overall account health • Collaborate with Sales, Customer Success, and internal teams to resolve customer needs • Conduct customer meetings and presentations that communicate value and insights • Maintain accurate account documentation and manage multiple priorities in a fast-paced environment • Use customer feedback and data to strengthen relationships and drive business outcomes

🎯 Requirements

• 2+ years of experience in Account Management, Customer Success, Sales, or a related customer-facing role required • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred • Experience managing customer relationships, renewals, and growth opportunities • Strong communication, presentation, and relationship management skills • Analytical, organized, and customer-focused with the ability to manage multiple priorities • Proficiency with Microsoft Excel, PowerPoint, CRM platforms, and other business productivity tools