Account Manager II

🕒 September 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lightcast

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

📚 Education

🏛️ Government

Enterprise • Education • Government

Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.

📋 Description

• Build trusted customer relationships through proactive, consistent engagement and understanding of customer goals, challenges, and priorities • Serve as a strategic advisor through business assessments and solution recommendations • Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs • Develop and manage customer success plans with goals, milestones, responsibilities, and success measures • Monitor product adoption, engagement, account health, and progress toward customer outcomes • Address risks and barriers to adoption, value realization, or renewal • Demonstrate product and service impact and ROI through value storytelling, strategic presentations, and business reviews • Coordinate onboarding and accelerate customer time-to-value with internal teams • Own the full renewal lifecycle, including planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing • Maintain commercial conversations and execute cross-sell and upsell opportunities • Navigate rate changes, contract terms, budgets, and purchasing processes • Maintain account plans, renewal forecasts, activity records, and opportunity documentation • Collaborate with Sales, Product, Support, Services, and other internal teams • Manage multiple accounts, renewal timelines, commitments, and competing priorities • Follow through on customer actions, risks, and opportunities • Share customer insights and feedback to improve products, services, and customer experience • Adapt to changing customer needs, business priorities, products, and processes • Build industry and product expertise • Set goals, coordinate onboarding, measure account health, ensure fast time-to-value, and keep clients engaged with products and services

🎯 Requirements

• 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role • Experience within a SaaS, DaaS, technology, data, or subscription-based environment • Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion • Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing • Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI • Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills • Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels • Strong analytical, organizational, and problem-solving skills • Ability to manage multiple competing priorities and maintain a high level of customer activity • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools • Authorized to work in the United States without current or future employer sponsorship

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