Vice President – Transformation Services

Job not on LinkedIn

🕒 September 22

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liveops, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Liveops is a provider of flexible, distributed contact center and customer support solutions that combines human agents with AI-powered technology. The company offers onshore, nearshore, and offshore talent and services including customer service, technical support, sales/lead generation, back-office support, and learning and development. Liveops emphasizes AI-enabled tools (LiveNexus Agent Assist), precision scheduling, security and compliance for regulated industries, and industry-focused programs for healthcare, insurance, retail, financial services, travel, energy, communications, and government. It positions itself as a B2B partner delivering scalable, enterprise-grade outsourcing and technology to improve customer experience and operational efficiency.

📋 Description

• Define and launch a portfolio of Transformation Services offerings, including AI and CX readiness assessments, customer-journey and workflow transformation, and future-state operating-model design • Create repeatable methodologies, diagnostics, decision frameworks, deliverables, governance standards, quality controls, engagement models, packaging, scopes, pricing, delivery standards, and go-to-market enablement • Build an initial team and flexible network of internal and external subject-matter experts while leading early lighthouse engagements • Diagnose complex and underperforming customer operations and translate ambiguity into prioritized transformation agendas • Lead executive discovery using customer-interaction data, operational performance, stakeholder interviews, journey analysis, and frontline insight • Determine where AI should automate work, augment human performance, or preserve human judgment and expertise • Redesign customer operations around AI and human expertise and define required organizational changes • Develop recommendations, business cases, target outcomes, and sequenced roadmaps • Stay engaged through implementation, operation, measurement, and optimization • Partner with Professional Services, Technology and Innovation, Sales, Client Success, Global Delivery, Product, Partnerships, workforce teams, and external partners • Evaluate build, buy, integrate, or optimize technology options and recommend client-ready solutions • Establish governance, decision rights, risk management, and value tracking • Own business solution architecture for transformation-led opportunities and support proposals, executive presentations, pricing, and statements of work • Create demand within the installed base and develop repeatable transformation-led sales plays • Evaluate emerging AI, CX, automation, analytics, and workflow technologies and prospective partners • Measure transformation outcomes and turn client learning into methodologies, benchmarks, offerings, proof points, and sales plays • Recruit, develop, and lead a multidisciplinary transformation team

🎯 Requirements

• 12+ years of relevant experience • Demonstrated success transforming complex customer operations and delivering measurable business outcomes • Experience advising and constructively challenging C-suite clients • Experience aligning diverse stakeholders and translating ambiguity into clear decisions • Record of building a new capability and turning early client work into repeatable offerings, intellectual property, and commercial enablement • Strong commercial instincts and experience shaping, pricing, and closing complex opportunities • Experience owning or materially influencing revenue or P&L • Ability to architect integrated business solutions across transformation, technology, implementation, workforce, delivery, and partner capabilities • Fluency across AI and the CX technology ecosystem • Outstanding executive communication, presentation, facilitation, and relationship-building skills • Bachelor's degree or equivalent combination of education and relevant experience • Preferred: leadership experience in complex customer operations or deeply embedded contact-center advisory work • Preferred: experience launching and managing a transformation capability connected to professional services, technology platforms, managed services, or outsourced operations • Preferred: experience with AI readiness, data readiness, AI governance, enterprise change adoption, and regulated or high-consequence environments

🏖️ Benefits

• Trusted, remote, and empathetic human expertise • Global reach and flexible workforce model • Agile, high-touch customer support solutions • Opportunities to build and lead a new capability • Senior strategic partnership with Sales and Client Success • Professional and commercial leadership opportunities