Senior Engineer – CX

Job not on LinkedIn

🔥 1 minute ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ManpowerGroup Talent Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1948

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

ManpowerGroup Talent Solutions is a global talent and workforce solutions business that combines Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP) capabilities (TAPFIN), and career and talent development services (Right Management) to deliver end-to-end, data-driven workforce planning, attraction, acquisition, upskilling and retention solutions. Leveraging industry expertise, technology and workforce insights at scale, it partners with organizations to address complex, large-scale hiring and talent management needs across multiple countries.

📋 Description

• Develop and implement Gemini Enterprise for Customer Experience (GECX) aligned with company architecture and business goals • Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies • Identify and leverage opportunities to drive growth and enhance GECX solution value • Develop and deploy end-to-end delivery lifecycle of complex, global, large-scale service technology solutions for customer channel solutions • Architect and provide technical recommendations and analysis between GECX product offerings and client environments • Design and engineer enterprise-ready AI agents covering retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability • Design, configure, and implement GECX CCaaS solutions in client environments and integrate them into end-to-end client architectures • Collaborate with software and technology partners to design and deliver service-focused solutions • Plan and estimate Agile delivery work, including milestones, resource planning, scope, budget, risks, and mitigation • Manage onshore and offshore project teams throughout the project lifecycle • Manage project ideation, gather high-level business requirements, and define detailed requirements, epics, and stories • Work directly with clients, support senior architects, and contribute to end-to-end project execution

🎯 Requirements

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions • Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, and NICE • Minimum of 5 years of experience aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecards • Bachelor's degree or equivalent minimum 12 years work experience • If Associate’s Degree, minimum 6 years work experience • Minimum of 1 year of experience with Google Cloud technologies • Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms • Hands-on experience solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CX Agent Studio or CCaaS • Strong understanding of how Generative AI is reshaping the industry • Experience in a consulting environment with demonstrated continuing responsibilities, creativity, and innovation in a complex global-scale program

🏖️ Benefits

• Travel may be required; travel amount varies from 0 to 100% depending on business need and client requirements