Billing Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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MatrixCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

MatrixCare is a company that provides comprehensive software solutions tailored for home and long-term care providers. Their products aim to enhance operational efficiency, clinical care, and financial performance by offering tools that support aspects such as data analytics, interoperability, regulatory compliance, and customer relationship management. These solutions are designed for various forms of care including home health, hospice, skilled nursing, senior living, life plan communities, and palliative care. Their robust platform helps care organizations optimize revenue cycle management and ensure smooth transitions of care.

📋 Description

• Provide knowledgeable and timely support for billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care application • Diagnose and resolve basic and complex financial or billing issues via phone and electronic communication • Troubleshoot nonstandard issues directly with customers • Document new issues, frequently asked questions, and effective resolutions in the knowledge base • Identify and escalate critical issues affecting multiple clients • Provide proactive communication, coordinate product fixes, and support updates or uploads • Track, document, and monitor inbound support requests • Collaborate with customers to understand needs and deliver operational and billing solutions • Maintain current knowledge of MatrixCare products, design changes, releases, and billing-related technologies

🎯 Requirements

• Technical proficiency with computers, internet browsers, and software applications in a support or billing environment • Exceptional interpersonal, communication, and customer service skills • Ability to resolve challenging or sensitive issues promptly and professionally • Fast learner with strong self-direction, motivation, accountability, and commitment to assigned tasks • Positive, growth-oriented attitude and willingness to learn and continuously improve • Required home health or hospice billing experience • Solid understanding of financial workflows and regulatory considerations in post-acute care • MatrixCare experience preferred • Bachelor’s degree or equivalent work experience preferred • Strong problem-solving abilities, including analyzing, diagnosing, and resolving billing and financial issues • Ability to work in a fast-paced, collaborative, project-oriented environment • Ability to own product areas and work with minimal supervision • Availability for the 11:00 am EST–8:00 pm EST shift

🏖️ Benefits

• Comprehensive medical, vision, dental, and life insurance • AD&D insurance • Short-term and long-term disability insurance • Sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • Tuition assistance • Flexible work arrangements • Opportunities for personal and professional growth • Diverse and inclusive workplace culture