Application Support Analyst – MST/PST Time Zone

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Medlogix

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2017-06

Healthcare • Consulting • Logistics

Medlogix is a company that specializes in providing comprehensive medical services, including workers' compensation, auto medical services, and group health services. They offer online referral systems and eBilling solutions to streamline the management of medical claims. With a focus on technology, Medlogix employs innovative platforms like MyMedlogix™ and MedlogixU™ to enhance their services and ensure exceptional client experiences.

📋 Description

• Ensure the proprietary MS-SQL-based enterprise business solution is supported to the highest possible standard with maximum productivity and efficiency • Monitor logs for alerts, errors, and aging workflows requiring analysis and resolution • Monitor automated data imports and exports • Monitor user incident reports for prioritization and resolution • Troubleshoot issues from logs and user incident reports • Define, develop, and provide application problem analysis and resolution services for complex application problems with users • Provide suggestions for system and business improvements • Collaborate with PMO and business leads to manage application configuration based on evolving client needs • Manage new client configurations via interfaces and scripting • Manage existing interfaces and design new application support interfaces • Import new data sets based on subscriptions with external partners and vendors • Document workflows and produce process flow diagrams • Document support procedures and knowledgebase content

🎯 Requirements

• Excellent analytical and problem-solving skills • Ability to work independently and as part of a team • Excellent customer service skills • T-SQL skills • Office 365 skills, including SharePoint and Visio • Excellent written and spoken English • Ability to read and understand C#, JavaScript, and/or PowerShell preferred • Understanding of change and release management preferred • Ability to solve complex technical problems • Knowledge of T-SQL for data analysis and troubleshooting • Ability to collaborate within a team environment and discuss issues and solutions • Ability to identify data patterns or issues and problem-solve with developers • Strong communication and interpersonal skills • Associate’s or Bachelor's degree in Health Informatics, Information Technology, Computer Science, or related field, or equivalent work experience or certifications • 2+ years of application support experience • Experience analyzing data with SQL • Experience working with C# or a similar object-oriented programming language • JavaScript experience preferred but not required • Experience with ticketing systems such as Jira or ServiceNow preferred