People Ops Process Transformation Lead

Job not on LinkedIn

🔥 30 minutes ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $101.2k - $204.4k / year

⏰ Full Time

🟠 Senior

👥 People Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Build and maintain an inventory of People Team processes, services, systems, owners, handoffs, pain points, volumes, risks, and performance measures • Lead current-state assessments, workflow mapping, service-journey reviews, and root-cause analysis across People processes • Identify and prioritize process-improvement opportunities based on business impact, team-member experience, risk, cycle time, effort, scalability, and readiness • Design future-state processes with clear roles, decision rights, handoffs, controls, service expectations, and success measures • Recommend opportunities for simplification, standardization, automation, self-service, centralization, or AI-enabled support • Partner with process owners and subject-matter experts to validate designs and translate goals into operating changes • Lead cross-functional operational programs from definition through implementation • Establish and operate a lightweight PMO rhythm with roadmaps, status reporting, action tracking, and escalation paths • Coordinate work across People Operations, HR Tech, Analytics, People Business Partners, Talent Acquisition, Total Rewards, Work Design & Innovation, Finance, and other partners • Support the HRIS replacement, People Team shared front door, service-model improvements, process automation, and operational readiness for new locations or programs • Lead pilots through implementation, including communications, training, enablement, feedback loops, and transition to process owners • Create and maintain process documentation, SOPs, playbooks, checklists, decision records, role descriptions, and knowledge resources • Establish governance to keep documentation current, discoverable, and connected to systems and teams • Define baselines and measures for friction, cycle time, quality, adoption, service effectiveness, and hours saved • Track adoption and outcomes after launch and recommend refinements, scaling, automation, or retirement • Build repeatable methods, templates, and tools for process improvement across the People Team

🎯 Requirements

• Bachelor’s degree in business, operations, organizational effectiveness, human resources, project management, or a related field • 5–7+ years of experience in People operations, People program management, HR service delivery, HR technology, People analytics, employee lifecycle processes or related field • Demonstrated experience documenting, redesigning, and implementing end-to-end workflows in a complex organization • Demonstrated experience leading cross-functional initiatives requiring structured problem solving, stakeholder alignment, and implementation discipline • Experience defining success measures, establishing baselines, and using data or feedback to evaluate impact • Experience creating high-quality operating documentation, playbooks, governance materials, or implementation collateral • Consulting, continuous improvement, service design, systems thinking, or change-management experience • Ability to move fluidly between strategic, tactical, and operational levels • Strong facilitation, process-mapping, prioritization, project-planning, risk-management, and change-enablement skills • Clear and concise writing skills • Comfort using data, collaboration tools, AI tools, and project-management tools • Ability to operate effectively in ambiguity and build structure where little exists • Demonstrated judgment, discretion, and respect for confidential People information

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more