Manager, Software Sustainability

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 32 days.
• No salary listed.

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FORTNA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🚗 Transport

🛍️ eCommerce

💰 Private Equity Round on 2019-03

Logistics • Transport • eCommerce

FORTNA is a company that specializes in warehouse optimization, design, and automation services. They leverage proprietary processes, tools, and algorithms to design and deliver solutions that incorporate the best-fit automation technologies and intelligent software for supply chain operations. By focusing on unique industry challenges, FORTNA provides comprehensive and data-driven solutions aimed at improving operational efficiency and profitability across various sectors.

📋 Description

• Oversee day-to-day operations of the technical support team, including schedules, task assignments, performance monitoring, and issue resolution • Develop and implement effective customer support policies and procedures • Collaborate with product development, sales, and other departments to identify product issues and improvements • Manage hiring, training, professional development, performance reviews, and team development • Set and monitor measurable team performance goals and KPIs • Ensure customer satisfaction through prompt and effective issue resolution • Prepare reports on support activities and effectiveness, analyze performance data, identify trends, and recommend improvements

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field • Proven experience in a technical support leadership role • Strong understanding of the industry and emerging trends • Excellent problem-solving and communication skills • Ability to manage and lead a team effectively • Strong customer service skills • Ability to work in the United States is implied by the posting location and EEO language referencing authorization to work in the U.S.

🏖️ Benefits

• Equal employment opportunity regardless of protected characteristics • Reasonable accommodations for qualified individuals with disabilities

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