HR Service Manager

🔥 0 minutes ago

🐻 Alaska, California, +9 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $78.8k - $145.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Milliman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1947

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Milliman is an independent global actuarial and consulting firm founded in 1947 that provides expertise in insurance, healthcare, retirement and employee benefits, risk management, and related financial services. The firm combines actuarial rigor, data science, and technology to deliver consulting, modeling, software, and advisory solutions to public- and private-sector clients addressing challenges such as healthcare costs, market volatility, climate risk, and program design. Milliman operates worldwide with multidisciplinary teams including actuaries, data scientists, clinicians, and software engineers.

📋 Description

• Lead, manage, mentor, and develop the global HR Service Team, including the India-based HR Service Supervisor and HR Service Associates • Establish roles, expectations, and accountability while building a collaborative, high-performing team • Lead delivery of HR administrative services across supported regions • Ensure employee and business requests are processed accurately, consistently, and within service-level expectations • Partner with business leaders, HR partners, and HR Centers of Expertise to understand operational needs and address service gaps • Lead evaluation, transition, and centralization of HR processes from the business into the HR Service Team • Develop scalable service delivery practices supporting team growth • Standardize, streamline, automate, and improve HR processes • Partner with HRIS and stakeholders on transformation initiatives, system enhancements, and new tools • Establish and maintain operating procedures, service standards, approval requirements, and quality controls • Ensure procedures are documented and aligned with Milliman policies, compliance requirements, and business needs • Resolve complex or sensitive service delivery issues and address root causes • Maintain employee data accuracy, integrity, confidentiality, and appropriate handling • Oversee HR transactions, recordkeeping, quality reviews, reconciliations, data audits, and other controls • Establish training, cross-training, and knowledge-management practices • Establish and monitor KPIs, service-level expectations, transaction volumes, quality measures, and staffing needs • Use performance data to manage capacity, identify risks, and communicate results and recommendations to HR leadership

🎯 Requirements

• Bachelor’s degree in human resources, business administration, or a related field, or an equivalent combination of education and relevant experience • Minimum of 7 years of progressive HR operations experience • At least 3 years leading an HR service center, shared-services, HR operations, or similarly structured team • Experience managing supervisors or other people leaders • Experience leading geographically dispersed or global teams • Experience overseeing employee lifecycle transactions, including onboarding, employee data changes, compensation changes, and status changes • Experience centralizing and standardizing HR processes • Experience using Human Capital Management systems and other HR technologies • Experience establishing and monitoring service levels, key performance indicators, quality controls, and workload capacity • Working knowledge of HR policies, data privacy, records management, and internal controls • Demonstrated success leading process improvement, automation, or business transformation initiatives • Ability to create strong partnerships with business stakeholders • Strong leadership, communication, problem-solving, and decision-making skills • Ability to manage competing priorities in a fast-paced environment • Ability to work across global time zones and periodically adjust working hours to support team members and business stakeholders in India • Occasional domestic or international travel may be required • HR certification such as SHRM-SCP, SPHR, or an international equivalent certification preferred • Experience supporting system implementations, enhancements, or testing preferred

🏖️ Benefits

• Medical, Dental and Vision coverage for employees, dependents, and domestic partners • Employee Assistance Program (EAP) • 401(k) Plan with company matching and profit-sharing contributions • Discretionary Bonus Program • Flexible Spending Accounts (FSA) • Paid Time Off (PTO), with full-time employees accruing 15 days per year • Minimum of 10 paid holidays per year • Family Building Benefits, including adoption and fertility assistance • 11 weeks of Paid Parental Leave for eligible employees • Life Insurance & AD&D, with 100% of premiums covered by Milliman • Short-Term and Long-Term Disability, fully paid by Milliman • Remote role • Occasional domestic or international travel based on business needs